Custom Wine Concierge

Introduction

Dry Farm Wines is the world's premier Artisan Wine company. We curate the highest quality pure Artisan Wines from small family growers around the world. Every wine meets a set of strict criteria, including organic farming practices, lower alcohol levels, no sugar, and delicious taste. But, we do far more than just sell wine. Our mission is to create the healthiest, most beautiful, and most premium Rare Artisan Wine lifestyle for our influential, affluent, and health-conscious community.

Benefits

• Above Market Compensation
• Distributed Work Model with a limited in office policy
• 4-day work week, with limited emails after hours and on weekends
• Unlimited pure Organic Artisan Wines
• Generous 401k, Profit Sharing, and Defined Benefit plans available
• Paid gym stipend
• Generous PTO and company vacation schedule
• Huge opportunities to expand your responsibilities and position as the company continues to rapidly grow
• The opportunity to connect with an exceptional and talented team on a daily basis

Culture

We are driven to create what we love, with people we admire, for a community who loves what we do. Creating what we love Dry Farm Wines started because of Todd's passion to optimize his health while still enjoying his love for wine. It grew at the intersection of organic artisan wine, health, community, design, travel, and elevated taste. That's the space in which we create and dream still today.

Roles and Responsibilities

• Customer Service
• Wine Selection and Curation
• Fostering Relationships

As the voice of our company, your job is to make sure every customer feels understood, appreciated, and loved. More specifically, here are some (but certainly not all) of the responsibilities for this position:

• Get Members more of their favorite wines using our technology platforms
• Curate wine selections based on taste, preconception, and nostalgia
• Ensure every customer feels heard by getting them a quick response to any questions they have
• Pick up the phone and talk to customers. Listen to them and let them know you care
• Learn from customers everyday
• Work with the rest of the Custom Experience team on compiling insights and data driven reports that inform future buying decisions
• Drive forward new and creative ways to give our members a one of a kind, custom experience
• Go above and beyond with each and every customer interaction

Requirements to Apply

• At least 4 years of experience in a customer facing position
• At least 3 years of experience in a luxury hospitality role
• Strong knowledge of major wine regions, grape varieties, and wine styles, with at least 3 years of experience working in wine
• Excellent verbal and written communication skills
• Experience delivering high-touch, personalized service to discerning clients
• Comfortable discussing wine recommendations, pairings, and cellar selections with customers
• WSET, CSW, Introductory Sommelier or equivalent preferred but not required

Attributes of the Ideal Candidate

• You're passionate
• You're empathetic
• You're a problem solver
• You're a rockstar communicator
• You're resourceful
• You're a good writer
• You're organized
• You're calm under pressure
• You're a wine-lover and health-advocate

Next Steps

If you're hired, we'll ask you to respond to a series of questions to help us determine if we're the right fit for each other. These questions will cover your strengths, your ability to handle a large email backlog, your approach to designing a high spender recognition program, your comfort level with various tools and technologies, and more. After you submit your answers, we'll move forward with the interview process.