Custom Wine Concierge

About the role

The role of a Custom Experience Concierge at Dry Farm Wines involves ensuring customers have a premium experience with our premium product. This includes curating wine selections, providing personalized service, and fostering long-term relationships.

Responsibilities

• Get Members more of their favorite wines using our technology platforms.
• Curate wine selections based on taste, preconception, and nostalgia.
• Ensure every customer feels heard by getting quick responses to any questions they have.
• Pick up the phone and talk to customers, listening to them, and letting them know you care.
• Learn from customers every day.
• Work with the Custom Experience team to compile insights and data-driven reports that inform future buying decisions.
• Drive new and creative ways to provide a unique, custom experience for each customer.
• Go above and beyond with each and every customer interaction.
• Suggest wines based on taste preferences and curate boxes of pure Artisan Wine based on inventory.
• Create one-of-a-kind Memberships for customers based on their individual taste preferences and fulfill those shipments on an ongoing basis.
• Hand-select each wine for any individual customer, combining knowledge of their personal taste with expert wine experience.
• Taste and give feedback on our wines consistently, both with our group and on your own.
• Build relationships with Members and guide them through their wine journey.
• Proactively help solve customer problems to build relationships with them.
• Understand that wine is subjective and there are no good or bad wines—simply different tastes.
• Work on days: Tuesday - Friday, Wednesday - Saturday.

Requirements

• At least 4 years of experience in a customer-facing position.
• At least 3 years of experience in a luxury hospitality role.
• Strong knowledge of major wine regions, grape varieties, and wine styles, with at least 3 years of experience working in wine.
• Excellent verbal and written communication skills.
• Comfortable discussing wine recommendations, pairings, and cellar selections with customers.
• WSET, CSW, Introductory Sommelier or equivalent preferred but not required.

Qualifications

• You are passionate.
• You are empathetic.
• You are a problem solver.
• You are a rockstar communicator.
• You are resourceful.
• You are a good writer.
• You are organized.
• You are calm under pressure.
• You are a wine-lover and health-advocate.

Skills

• Experience in wine, preferably natural wine.
• Strong interpersonal and communication skills.
• Ability to handle multiple tasks and prioritize effectively.
• Knowledge of major wine regions, grape varieties, and wine styles.
• Proficiency in customer service and relationship-building.
• Ability to handle high-touch, personalized service.
• WSET, CSW, Introductory Sommelier or equivalent certification.

Benefits

• Above market compensation.
• Distributed work model with a limited in-office policy.
• 4-day work week with limited emails after hours and on weekends.
• Unlimited pure Organic Artisan Wines.
• Generous 401k, Profit Sharing, and Defined Benefit plans.
• Paid gym stipend.
• Generous PTO and company vacation schedule.
• Huge opportunities to expand responsibilities and grow within the company.
• The opportunity to work with an exceptional and talented team.

Pay

Commensurate with experience.

Schedule

Flexible schedule, with options to work Tuesday - Friday, Wednesday - Saturday, or both.