Custom Wine Concierge

About the role

Dry Farm Wines is seeking a Custom Experience Concierge to join our dynamic team. This role is responsible for providing a premium, personalized experience to our Members, ensuring they receive the highest level of service and satisfaction.

Responsibilities

• Get Members more of their favorite wines using our technology platforms
• Curate wine selections based on taste, preconception, and nostalgia
• Ensure every customer feels heard by getting them a quick response to any questions they have
• Pick up the phone and talk to customers, listening to them and letting them know you care
• Learn from customers every day
• Work with the Custom Experience team on compiling insights and data-driven reports that inform future buying decisions
• Drive forward new and creative ways to give our members a one-of-a-kind, custom experience
• Go above and beyond with each and every customer interaction
• Suggest wines based on taste preferences and curate boxes of our pure Artisan Wine based on our inventory
• Create one-of-a-kind Memberships for customers based on their individual taste preferences, and fulfill those shipments on an ongoing basis
• Hand select each wine for any individual customer, by combining your knowledge of their personal taste and your expert experience in wine
• Taste and give feedback on our wines consistently, both with our group and on your own
• Foster relationships with Members and guide them through their wine journey
• Proactively help solve customer’s problems to build relationships with them

Requirements

• At least 4 years of experience in a customer-facing position
• At least 3 years of experience in a luxury hospitality role
• Strong knowledge of major wine regions, grape varieties, and wine styles, with at least 3 years of experience working in wine
• Excellent verbal and written communication skills
• Experience delivering high-touch, personalized service to discerning clients
• Comfortable discussing wine recommendations, pairings, and cellar selections with customers
• WSET, CSW, Introductory Sommelier or equivalent preferred but not required

Qualifications

• You're passionate
• You're empathetic
• You're a problem solver
• You're a rockstar communicator
• You're resourceful
• You're a good writer
• You're organized
• You're calm under pressure
• You're a wine-lover and health-advocate

Skills

• Customer service
• Wine knowledge
• Communication skills
• Problem-solving
• Organizational skills

Benefits

• Above market compensation
• Distributed work model with a limited in-office policy
• 4-day work week, with limited emails after hours and on weekends
• Unlimited pure Organic Artisan Wines
• Generous 401k, profit sharing, and defined benefit plans available
• Paid gym stipend
• Generous PTO and company vacation schedule
• Huge opportunities to expand your responsibilities and position as the company continues to rapidly grow
• The opportunity to connect with an exceptional and talented team on a daily basis

Pay

Competitive salary commensurate with experience and qualifications.

Schedule

Flexible schedule with a 4-day work week, with limited emails after hours and on weekends.

Application

To apply, submit your resume and questionnaire. We look forward to hearing from you!

Next Steps

After submitting your application, you will be contacted for an interview. Please prepare answers to the provided questions.