Custom Entry Writer II

About the role

The Entry Writer II position works within the CHB team overseeing the accurate and timely submission of customs entries for clearance of in-bound cargo through US Customs and facilitating the delivery of freight to customers. The Entry Writer II serves as a customer advocate, handles escalations and must possess good customer service skills.

Responsibilities

• Receive and review documentation, input and transmit data for CBP release of shipments.
• Follow SOPs for each customer on the correct method and data required for preparing an entry.
• Under the guidance of the licensed broker or customer classify products according to the HTSUSA.
• Identify products that are subject to PGAs.
• Maintain system task list to identify the status of every entry through each phase of the CBP process.
• Organize work to identify the status of every file through every phase of the CBP entry process.
• Recognize routine and non-routine transactions for reporting discrepancies to management.
• Responsible for meeting KPI’s (Key Performance Indicators) for Import operations.
• Manage customs issues, such as holds and exams.
• Handle entry cancellations; IT/TE/IE moves as needed.
• Handle carnets and TIB entries.
• Identify and resolve issues that may result in delayed cargo release or final delivery.
• Report all issues to customers and management affecting timely clearance and delivery in a timely manner.
• Report problem resolutions to management in a timely manner including suggestions for problem avoidance in the future.
• Communicate in writing or verbally with customers and manage all issues affecting specific urgent shipments.
• Track and trace shipments and coordinate with airlines, steamship lines, freight forwarders and CFS on the availability of imported shipments.
• Arrange with trucking companies the pick-up and delivery of freight solutions to simplify and expedite cargo flow.
• Handle accounting processes as they apply to CHB including the issuance of invoices to customers or overseas offices as well as the processing of payment requisitions.
• Primarily working in an office environment, spending extended periods seated at a desk and regularly using computer equipment.
• Occasionally lifts and carries office supplies, files, or equipment, typically weighing up to 20 pounds.

Qualifications

• High School Diploma or GED required.
• 2-4 years of experience as an entry writer or in customs brokerage operation.
• Sound knowledge of US Customs and Harmonized Tariff Codes.
• Familiarity with Free Trade Agreements (knowledge of CHB processes).
• IATA Dangerous Goods Certificate and experience with Cargowise, a plus.

Skills

• Ability to interact professionally and effectively with internal and external customers in person and over the phone and email.
• Good organizational and time management skills.
• Good problem-solving skills.
• Able to handle multiple tasks simultaneously while paying attention to detail.
• Ability to utilize Microsoft Office Suite programs and other programs to produce status reports and other documents.

Benefits

• Medical, Dental, and Vision beginning the 1st of the month following start date.
• 401k with a company match.
• Standard 10 days PTO.
• Eligible for bonus plan.
• 7 Paid Holidays.
• Eligible for OT pay if applicable.
• Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation, and much more.

Pay

Salary Range: $41,403 - $63,888