Custodial Supervisor

About the role

The Custodial Supervisor supports the day-to-day operations of the Environmental Services department at Huntington Place Detroit, a 16th largest convention center in the United States. Reporting to the Environmental Services Operations Manager, this role leads and directs the Environmental Services team to ensure high standards of cleanliness, safety, and service.

Responsibilities

• Provide leadership and direction for day-to-day operations of Environmental Services team members to meet the needs of internal and external customers.
• Assign and monitor daily work schedules to ensure timely completion of operational tasks.
• Ensure productivity, service quality, and safety standards are consistently met.
• Cook up staffing, scheduling, and manpower planning to meet operational demands.
• Support absence management, employee discipline, coaching, and performance management activities.
• Aid in training, onboarding, and development of Environmental Services staff.
• Foster a positive team environment that promotes accountability, teamwork, and morale.
• Coordinate with shift counterparts to ensure smooth transitions between shifts.
• Collaborate with other departmental managers to determine operational needs for customer events.
• Manage beginning and end-of-shift reports documenting service delivery, safety issues, equipment concerns, and employee relations matters.
• Ensure proper communication and handoff of operational information between shifts.
• Oversee operational supply levels and inventory needs.
• Support office management and administrative responsibilities within the department.
• Ensure compliance with operational policies and procedures.
• Operate self-propelled material handling or mechanical lift equipment as required.
• Maintain the safe and effective use of equipment by team members.
• Ensure compliance with workplace safety standards and reporting procedures.
• Observe and analyze departmental operations to identify efficiency improvements.
• Report operational findings and recommendations to senior leadership.
• Support continuous improvement initiatives to enhance service quality and efficiency.

Qualifications

• A high school diploma or equivalent required; an associate's or bachelor's degree preferred.
• Five to seven years of progressively responsible housekeeping or environmental services experience; equivalent experience will be considered.
• Previous supervisory experience preferred.
• Experience working in a unionized environment preferred.
• Prior experience working in large hotels and/or convention center operations strongly preferred.
• Basic computer proficiency and familiarity with standard office software.