Custodial Supervisor

About the Role

The Custodial Supervisor will oversee multiple shift operations of the custodial services team, ensuring high standards of cleanliness and safety across Ashley Furniture facilities. This role involves supervising, training, motivating, and disciplining employees, as well as evaluating staff performance and procedures.

Responsibilities

• Supervise the procurement, inventory, and distribution of custodial supplies and equipment to ensure optimal stock levels and cost efficiency.
• Place work orders for facility repairs and maintenance, tracking requests to ensure timely completion.
• Perform regular building inspections to ensure safe, sanitary, and compliant conditions throughout all facilities.
• Research, test, and implement new technology, equipment, and methods to improve departmental performance and efficiency.
• Make employment decisions and recommendations regarding hiring, improvement plans, transfers, promotions, corrective actions, terminations, and pay adjustments.
• Coordinate and manage the work of custodial staff by directing team members to meet departmental goals and objectives.
• Conduct regular audits to ensure standard operating procedures are followed consistently across all shifts.
• Manage employee performance through coaching, mentoring, and administering performance reviews.
• Recommend, plan, and implement employee training and skill development activities to enhance team capabilities.
• Audit, maintain, and ensure accuracy of employee time-keeping and absentee records.
• Communicate company and departmental issues, goals, and updates through weekly team meetings and regular individual employee meetings.
• Facilitate employee growth and development through coaching, training, and company-offered learning opportunities.
• Manage resources to optimize equipment, facilities, personnel, methods, and materials.

Qualifications

• Proven supervisory or leadership experience in custodial services, facilities management, or related field.
• Strong knowledge of cleaning procedures, safety protocols, and OSHA regulations.
• Excellent leadership and team management skills.
• Strong communication and interpersonal abilities.
• Ability to make sound employment decisions and manage personnel matters.
• Proficiency with inventory management and work order systems.
• Basic computer skills for record-keeping and reporting.

Preferred Qualifications

• Experience managing multi-shift operations.
• Knowledge of green cleaning practices and sustainability initiatives.
• Certification in custodial management or facilities operations.

Schedule

• Frequent domestic travel may be required.
• Flexible schedule with willingness to work extended hours when necessary.
• Ability to supervise and coordinate multiple shift operations.
• Availability for emergency facility issues outside of regular business hours.

Core Competencies

• Ethics and Values: Demonstrates high ethical standards and integrity in all business dealings.
• Integrity and Trust: Builds trust through honest communication and consistent follow-through.
• Leadership: Effectively motivates and develops team members to achieve goals.
• Problem-Solving: Identifies issues and implements effective solutions.
• Communication: Clearly conveys information to team members and management.
• Organization: Manages multiple priorities and maintains accurate records.
• Continuous Improvement: Seeks opportunities to enhance processes and performance.

Physical Requirements

• Ability to walk and stand for extended periods during facility inspections.
• Ability to lift and move supplies and equipment up to 50 pounds.
• Work environment includes various facilities with exposure to cleaning chemicals and equipment.
• May work in varying temperatures and conditions throughout facilities.
• Must be able to respond to facility emergencies and urgent situations.

Tools & Equipment

• Custodial equipment (floor machines, vacuums, cleaning tools)
• Computer and software systems for inventory management and scheduling
• Communication devices (phone, email, radio)
• Personal protective equipment as required

Benefits

• Health, Dental, Vision, Employee Assistance Program
• Paid Vacation, Holidays, and Your Birthday off
• Generous Employee Discount on home furnishings
• Professional Development Opportunities
• Ashley Wellness Centers (location specific) and Medical Tourism
• Telehealth
• 401(k) and Profit Sharing
• Life Insurance

At Ashley, we’re more than a business…we’re family. As the largest manufacturer of home furnishings in the world, we know what it takes to build incredible furniture and future leaders. We’re problem solvers with the grit to persevere during challenging times and innovators who won't coast when times are good. We create solutions, not excuses. And never settle for status quo. It’s the reason we’re always searching for better ways to deliver exceptional customer experience. That's why Ashley Furniture is #1 in our industry. Ready to grow? You’ve come to the right place. Ashley Furniture has a “Growth Mindset”, and once you join our team, you’ll learn from the best in the business.