Custodial Staff Teammate

Primary Purpose

Thoroughly clean and sanitize all parts of the facility for fans, guests, and employees.

Responsibilities & Duties

• Properly understand and perform sanitization, disinfecting and cleaning protocols as set by Manager
• Monitor all trash cans in assigned area and empty and reline as needed
• Survey area for entire shift with broom and dustpan in hand, keeping areas free of litter and spills
• Monitor assigned restrooms for cleanliness and restock supplies as needed, sign restroom check sheet on all restroom doors following every check
• Breakdown and dispose of cardboard boxes during promotional give-away games
• Perform all pre-game assignments as assigned by Supervisor including but not limited to performing trash runs/pushing tilt bins across concourse
• Must arrive to work on time, in uniform, and stay until the end of your scheduled shift (4-8 hours)
• Able to read and understand cleaning chemical product use instructions
• Able to lift and transport all necessary equipment weighing up to 50lbs
• Able to be minimum of 18 years of age
• Required to become member of Service Employees International Union, Local Number 1
• Perform all other duties as assigned by Supervisors and/or acting Manager-on-Duty
• Leads Only: Required to report to work 30-60 minutes prior to game day staff arriving
• Ability to work special events on non-game days
• Ability to act as Supervisor-on-Duty when in respective area when Supervisor is not present
• Ability to actively patrol areas with broom and dustpan for entire shift
• Ability to use a radio communication correctly and effectively with other team members
• Ability to lead small groups of team members effectively to ensure department goals are achieved
• Ability to complete all assignments above accordingly

Role Requirements

• Required to become member of Service Employees International Union, SEIU 1
• Valid driver’s license (required for select positions)
• Trustworthy and dependable
• Able to work independently or as part of team
• Able to work entire assigned shift, this includes but not limited to pre-events, post-events, and rain delays
• Able to hear, comprehend and disseminate instructions and vital information especially in the event of emergencies
• Promptly monitor all public areas of the ballpark, reporting any matter that requires medical, security, custodial or maintenance personnel using means and methods provided in handbook, in a timely manner, continue to monitor to ensure satisfactory resolution
• Learn and operate basic computer operating programs i.e. Microsoft Outlook, Internet Explorer, ABI, Ultipro

Department Requirements

• Read and understand all relevant policies and procedures of the Ballpark Operations department and Cleveland Guardians Organization
• Monitor and implement policies and procedures in a polite and friendly manner
• Professionally interact with all guests and employees in a clear and effective manner
• Actively engage and listen to all guests and professionally answer any questions or concerns in a timely manner
• Learn all areas of the ballpark, to provide clear accurate direction and assistance to all guest
• Document all unusual or unique occurrences on an observation card and report to a Supervisor in a timely manner
• Attend all required trainings and daily briefings
• Clear understanding of individual staff responsibilities throughout the department
• Maintain a professional appearance in compliance with the Employee Handbook and our uniform requirements
• Availability Requirements: Available to work the vast majority of all home games during the months of April through October

Organizational Requirements

• Demonstrates the ability to read, speak, comprehend, and communicate effectively in order to perform job duties and interact with coworkers
• Represents the Cleveland Guardians in a positive fashion to all business partners, teammates, and the general public
• Ability to build robust, professional relationships with teammates by demonstrating interpersonal skills, approachability, and a collaborative spirit contributing to a positive, respectful work environment
• Ability to perform the essential physical requirements of the role as outlined in the job description, which may include extended periods of sitting, standing, lifting, or navigating a multilevel ballpark
• Adapts quickly and effectively to a fast-paced, dynamic, and diverse work environment
• Ability to act according to the organizational values and service excellence at all times
• Willingness to work extended days and hours, including holidays and weekends
• Willingness to adhere to all Major League Baseball and Club policies

Compensation and Benefits

The expected hourly rate for this position is $16.07. This rate serves as a general guideline; actual compensation will be determined based on a candidate’s skills, experience, and qualifications, as well as market and business considerations.