Custodial Site Manager

About the role

The Custodial Site Manager is responsible for full operational control of custodial services across assigned facilities, ensuring a consistently clean, safe, compliant, and client-ready environment. This role operates as the on-site authority, executing contract requirements independently, driving performance outcomes, and making real-time operational decisions without reliance on upper leadership.

Key Responsibilities

• Lead and execute all custodial operations with full ownership of site performance
• Independently manage daily operations, staffing, and service execution without direction
• Analyze workload, staffing levels, and productivity to optimize labor efficiency
• Develop and maintain staffing plans, shift coverage, and contingency strategies
• Utilize data, metrics, and reporting tools to monitor performance and drive improvements
• Conduct routine and unannounced inspections; enforce quality control standards
• Implement corrective actions and root cause analysis for performance gaps
• Manage labor hours, overtime, and budget adherence through data-driven decisions
• Ensure strict compliance with OSHA, safety, and client-specific regulations
• Serve as the primary client interface, managing expectations and resolving issues proactively
• Execute special projects, deep cleaning, and high-priority response tasks
• Develop and deliver operational reports, dashboards, and performance summaries

Advanced Operational & Analytical Expectations

• Translate scope requirements into executable work plans and measurable outputs
• Identify inefficiencies and implement process improvements without guidance
• Apply critical thinking to solve complex operational challenges in real time
• Evaluate trends in quality, labor, and service delivery to adjust execution strategy
• Make autonomous decisions that protect contract performance and client satisfaction

Technology & Systems Requirements

• Demonstrated proficiency in using operational platforms, quality control systems, and workforce management software
• Ability to learn, adapt, and fully leverage new technology platforms quickly
• Experience with digital inspection tools, reporting dashboards, and mobile workforce applications
• Strong working knowledge of Microsoft Excel, data tracking, and performance analytics
• Able to use technology to drive accountability, transparency, and efficiency

Leadership & Performance Management

• Lead, coach, and develop staff to meet high performance standards
• Enforce accountability through measurable expectations and consistent follow-up
• Train team members on procedures, safety, and quality expectations
• Build a culture of ownership, discipline, and continuous improvement

Core Competencies

• Independent Leadership: Operates without reliance on upper management direction
• Analytical Thinking: Uses data to drive decisions and improve operations
• Problem-Solving: Identifies issues early and executes solutions effectively
• Technological Proficiency: Leverages systems to enhance performance and reporting
• Operational Excellence: Delivers consistent, high-quality outcomes across all service areas
• Client-Focused Execution: Maintains strong relationships through performance, not promises
• Strategic Thinking: Anticipates issues and plans proactively
• Adaptability: Thrives in dynamic, high-demand environments

Qualifications

• High school diploma required; associate or bachelor’s degree preferred
• 3–5+ years of custodial or facilities management experience
• Experience managing large-scale or multi-building operations strongly preferred
• Proven ability to independently manage operations and staff
• Strong understanding of custodial processes, equipment, and chemical usage
• Demonstrated experience with technology platforms and operational systems

Preferred Attributes

• Experience in healthcare, government, or high-compliance environments
• Bilingual (English/Spanish) a plus
• Knowledge of sustainability and green cleaning practices
• Experience with performance-based contracts and service-level agreements