Cust Opers Coord Sr

About the role

Serve as subject matter expert (SME) for projects and program coordination within the department. Responsible for maintaining and providing confidential data to supervisors, managers and the director. Provide professional and courteous service to external and internal customers. Provide guidance on Company policies and procedures system-wide. Function as the liaison between Customer Operations and other organizations and represent Customer Operations on cross functional teams.

Responsibilities

• Cook up operational controls and Sarbanes & Oxley control testing across multiple teams
• Coordinate SOX 302 reviews and SOX 404 testing for leadership certification
• Maintain business continuity planning and emergency management documentation for multiple critical work functions
• Serve in lead role in activating emergency response plans, and serve in support role during activation
• Cook with multiple enterprise teams to maintain documentation and monthly ICS readiness communications
• Support efforts related to PII data protections across multiple customer-facing systems
• Lead small to medium size projects supporting continuous process improvement
• Coordinate with Technology, OPCOs and business units to facilitate the intake of technology change requests and new project requests for customer-facing systems
• Monthly completion of scorecards and performance reports across multiple teams
• Work with leadership and business units on project prioritization, benefit tracking, and value realization

Requirements

Education requirements are listed below: Bachelor degree in Business, IT, Engineering, Math or Statistics preferred. Work Experience requirement listed below: Six (6) years of customer service related job experience.

Qualifications

• Education: Bachelor degree in Business, IT, Engineering, Math or Statistics preferred.
• Experience: Six (6) years of customer service related job experience.

Skills

• Customer Service
• Project Management
• Emergency Response Coordination
• Business Continuity Planning
• PII Data Protection
• Technology Change Requests
• Performance Reporting

Benefits

AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees. This includes health insurance, retirement plans, paid time off, and more.

Pay

Base Salary from $74,551.00 - $93,188.50 /year.

Schedule

The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Contact Information

If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. To learn more, visit our website or contact us directly.