Cust Exp Pickup Coordinator (CXPC)

Responsibilities

Plans and execute courier route assignments based on workforce availability, scheduling parameters and service area changes and conditions; to coordinate pick-up and delivery coverage to preserve FedEx service standards.

Requirements

• Minimum Education: High school diploma/GED required.
• Minimum Experience: Eighteen (18) months courier, RTD, dispatcher or customer experience with primary emphasis on pickup and delivery coordination between dispatch, drivers and external customers in a logistics/distribution and/or transportation environment.
• Minimum Experience: One (1) year of customer service, transportation sales, or related experience required with primary emphasis on pickup and delivery coordination between CXPC, drivers and external customers in a logistics/distribution and/or transportation environment.
• Job Conditions: Non-covered safety sensitive position; ability to work in a constant state of alertness and in a safe manner. An in-office position that cannot be worked remotely.

Skills

• Ability to complete all basic and recurrency training.
• Knowledge of mainframe and PC systems, i.e., DWS, GDP, COSMOS, KIAC, FAMIS, Excel, etc.
• Keyboarding and typing skills preferred.
• Knowledge of basic city geography and traffic flow preferred.
• Knowledge of operations, systems and features of service.
• Ability to compile and interpret data.
• Ability to act independently in making workload and allocation decisions and to work in a rapidly changing environment with strict time parameters.
• Strong human relations and communication skills (verbal and written) to explain information to various audiences.
• Customer service skills to respond effectively to requests and resolve issues.
• Ability to build and maintain collaborative working relationships and work in a team environment.
• Time management, organizational, and multi-tasking skills to work in a fast-paced environment.
• Ability to work with large amounts of data to compile and report for decision making on company initiatives.
• Ability to complete the required CXPC new hire and recurrence technical training.

Pay

Pay: 22.30 - 33.84 USD Hourly