Cusotmer Service Manager

About the role

As a Customer Service Manager at Applied Industrial Technologies in Fort Smith, AR, you will play a crucial role in managing and leading day-to-day service center operations. This position reports directly to the General Manager and involves collaborating with customers and the Fort Smith team to find products and services, solve customer needs, and build ongoing business relationships.

Responsibilities

• Collaborate with customers and Fort Smith team to find products and services, solve customer needs, and build ongoing business relationships.
• Manage and lead/participate in day-to-day service center operations to meet/exceed P&L objectives including inventory, AR / DSO, AP.
• Manage internal service center operations to meet/exceed P&L objectives including inventory, AR / DSO, AP.
• Hire, train, and develop service center personnel.
• Review and complete monthly reports as well as overseeing petty cash balancing.
• Ensure that customer relations are maintained at a high level.
• Use key metrics to evaluate and recommend best practices for operations.

Qualifications

• Build a team. Your mission is to meet/exceed sales and profit goals by developing a productive, positive environment where associates want to succeed and grow personally and as a team.
• 2+ years sales or customer service leadership experience in a business-to-business transactional environment. Supervisory/management experience preferred.
• Written and verbal communication skills, including English grammar.
• Computer skills including Excel.
• ERP / SAP experience a plus.
• Analytical skills, inventory management experience preferred.
• Industrial sales/distribution experience a plus.
• Clean driving record/MVR.

Benefits

• Competitive pay including bonus opportunities.
• All the benefits you’d expect from an industry leader (401K, insurance, time off, employee assistance, etc.).
• A lasting career – career paths are available in sales, operations, or management throughout the country.
• Professional development, training, and tuition reimbursement.
• Team-oriented company culture where it’s called work for a reason but have fun in the process.
• Great work/life balance.