Current Department Employees: Access Center Representative III

We need to output HTML fragment with sections: Use

for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections with real content. From posting: - Bargaining Unit: EA Rate of Pay: $32.20/hour + DOE (Pay) - Summary: description (About the role) - Access Center tasks include: list (maybe Responsibilities) - Essential Duties And Responsibilities: long list (Responsibilities) - Qualifications: includes Minimum Education/Experience, Required Licenses/Certifications, Other Experience/Qualifications, etc. Also includes many skill statements. We need to separate sections: About the role (summary), Responsibilities (essential duties), Qualifications (education/experience, licenses, other qualifications), Skills (maybe from "Other Experience/Qualifications" list of skills). Benefits: none mentioned. Pay: we have Rate of Pay. Schedule: none. We must not include sections with placeholder or no content. So include About the role, Responsibilities, Qualifications, Skills, Pay. Possibly also Benefits? No. We must not repeat job title as heading. Not include Job ID etc. We must use

• for any list of duties/requirements/benefits. Use

  for prose. We need to preserve all substantive info; do not invent or summarize away detail. We need to remove boilerplate: supervisory responsibilities lines, "Reasonable accommodations may be made..." maybe keep? It's part of qualifications? It's generic but maybe keep as part of qualifications? It's not boilerplate? It's a standard EEO statement; but instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. So remove "Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions." Also remove "Supervisory Responsibilities None Supervisory Responsibilities No supervisory responsibilities." Also remove "Other duties as may be assigned." maybe keep? It's generic but maybe keep as part of responsibilities? It's boilerplate; better to remove. We need to keep all other details. Let's extract content. About the role (Summary): "Performs tasks that ensure scheduling and pre-visit/procedure readiness is achieved so that the office or department providing the service has minimal non-clinical work to perform on the day of service." Then Access Center tasks include: list: Scheduling, Pre-registration, E-verifying, Determining and collecting the patient’s out-of-pocket expenses (co-pays, deductibles, etc), Signing patients up for self-service options, Authorizations. We could incorporate that as part of Responsibilities. Responsibilities: list from Essential Duties And Responsibilities. We need to preserve each bullet as

• . Let's list them: - Schedules appointments for complex service lines such as Diagnostic Imaging, Physical Therapy, Physician offices, and Surgical Services. - Communicates regularly with patients, families, caregivers, providers, clinical and non-clinical staff as necessary for the completion of scheduling and pre-visit readiness. - Follows up with patients, clinical and non-clinical staff regarding requests for additional information (accurate orders, prior imaging, History and Physicals (H&P’s), reports, etc.) or previsit tests, labs, pathology, etc. - Works with patients, families, providers, clinical and non-clinical staff to coordinate the patient’s experience throughout the process of accessing healthcare. - Determines timely resolutions for complaints based on guidelines, resolving issues in the moment when able. - Acts as liaison to patient and communicates resolution and/or next steps to patient directly. - Works to de-escalate situations involving patient complaints while maintaining a professional attitude. - Required to drive to on-site offices in Truckee, Tahoe City, Incline Village, and Reno to support team members, assist with escalations, deliver in-person training, and ensure workflow consistency. - Provides training for team members and communicates clear instructions and expectations for process outcomes. - Listens to team member’s feedback. - Monitors department production for quality and to assure processes are progressing to assure accurate and timely outcomes for patient needs. - Maintains scheduling reports and updates management of weekly progress. - Distributes reports and registration audits to appropriate personnel. - Confirms medical necessity of ordered procedure(s). - Prioritizes tasks and follows work through to completion. - Serves as a point of escalation for scheduling questions for radiology, surgery, etc. - Serves as backup for scheduling patient appointments or procedures. - Serves as backup for authorizing patient appointments or procedures. - Works collaboratively with Health Information Management (HIM) on subpoenas and report requests. - Articulates information in a manner that patients, guarantors, and family members understand. - Key contributor to patient satisfaction initiatives by participating in process improvement activities as well as providing a high-quality contact experience for the patient with every interaction. - Navigates multiple computer applications and interprets financial and insurance information. - Performs to department productivity and accuracy expectations. - Maintains and updates knowledge regarding all types of insurance and healthcare coverage, utilizing reference materials provided. - Demonstrates System Values in performance and behavior. - Complies with System policies and procedures. - Become credentialed in Cadence within 6 months of hire. - Train Cadence classes for the health system. We may also include the Access Center tasks list as part of responsibilities; but we already have many duties; we could add a bullet for those tasks: Scheduling, Pre-registration, E-verifying, Determining and collecting the patient’s out-of-pocket expenses (co-pays, deductibles, etc), Signing patients up for self-service options, Authorizations. But we need to avoid duplication; the summary already mentions Access Center tasks include: list. Could be part of About the role? Might be better to put them under Responsibilities as a bullet list. Qualifications section: includes: - Minimum Education/Experience: No educational requirement and 1-2 years relevant experience - Required Licenses/Certifications: National Association of Healthcare Access (NAHAM): Certified Healthcare Access Associate (CHAA) Upon hire - Other Experience/Qualifications: Experience in patient registration, scheduling, and/or hospital patient accounting office preferred. Strong customer service and complaint resolution experience preferred. Medical terminology and insurance billing knowledge preferred. Also there are many skill statements after that: "Communicates expectations, assignments and responsibilities clearly and professionally." etc. Those could go under Skills. We need to separate Skills section: list of skills. Let's extract skill statements: - Communicates expectations, assignments and responsibilities clearly and professionally. - Demonstrates clear, courteous and pleasant communication skills with appropriate usage of grammar, pronunciation. - excellent customer service skills. - Self-motivated and goal oriented with the ability to multi-task. - Team oriented. - Positive, open-minded, and focused on continuous improvement. - Ability to learn new processes, procedures and software programs quickly, while demonstrating attention to detail and accuracy. - Analytical and problem-solving skills. Also there is "Communicates expectations, assignments and responsibilities clearly and professionally." maybe duplicate. We'll list them as
• . Pay: Rate of Pay: $32.20/hour + DOE. We'll put in

  . Schedule: none. Benefits: none. Now produce HTML:

  About the role

  Performs tasks that ensure scheduling and pre-visit/procedure readiness is achieved so that the office or department providing the service has minimal non-clinical work to perform on the day of service.

  Access Center tasks include: Scheduling, Pre-registration, E-verifying, Determining and collecting the patient’s out-of-pocket expenses (co-pays, deductibles, etc), Signing patients up for self-service options, Authorizations.

  Responsibilities

  • Schedules appointments for complex service lines such as Diagnostic Imaging, Physical Therapy, Physician offices, and Surgical Services.
  • Communicates regularly with patients, families, caregivers, providers, clinical and non-clinical staff as necessary for the completion of scheduling and pre-visit readiness.
  • Follows up with patients, clinical and non-clinical staff regarding requests for additional information (accurate orders, prior imaging, History and Physicals (H&P’s), reports, etc.) or previsit tests, labs, pathology, etc.
  • Works with patients, families, providers, clinical and non-clinical staff to coordinate the patient’s experience throughout the process of accessing healthcare.
  • Determines timely resolutions for complaints based on guidelines, resolving issues in the moment when able.
  • Acts as liaison to patient and communicates resolution and/or next steps to patient directly.
  • Works to de-escalate situations involving patient complaints while maintaining a professional attitude.
  • Required to drive to on-site offices in Truckee, Tahoe City, Incline Village, and Reno to support team members, assist with escalations, deliver in-person training, and ensure workflow consistency.
  • Provides training for team members and communicates clear instructions and expectations for process outcomes.
  • Listens to team member’s feedback.
  • Monitors department production for quality and to assure processes are progressing to assure accurate and timely outcomes for patient needs.
  • Maintains scheduling reports and updates management of weekly progress.
  • Distributes reports and registration audits to appropriate personnel.
  • Confirms medical necessity of ordered procedure(s).
  • Prioritizes tasks and follows work through to completion.
  • Serves as a point of escalation for scheduling questions for radiology, surgery, etc.
  • Serves as backup for scheduling patient appointments or procedures.
  • Serves as backup for authorizing patient appointments or procedures.
  • Works collaboratively with Health Information Management (HIM) on subpoenas and report requests.
  • Articulates information in a manner that patients, guarantors, and family members understand.
  • Key contributor to patient satisfaction initiatives by participating in process improvement activities as well as providing a high-quality contact experience for the patient with every interaction.
  • Navigates multiple computer applications and interprets financial and insurance information.
  • Performs to department productivity and accuracy expectations.
  • Maintains and updates knowledge regarding all types of insurance and healthcare coverage, utilizing reference materials provided.
  • Demonstrates System Values in performance and behavior.
  • Complies with System policies and procedures.
  • Become credentialed in Cadence within 6 months of hire.
  • Train Cadence classes for the health system.

  Qualifications

  • No educational requirement and 1-2 years relevant experience
  • National Association of Healthcare Access (NAHAM): Certified Healthcare Access Associate (CHAA) – required upon hire
  • Experience in patient registration, scheduling, and/or hospital patient accounting office preferred
  • Strong customer service and complaint resolution experience preferred
  • Medical terminology and insurance billing knowledge preferred

  Skills

  • Communicates expectations, assignments and responsibilities clearly and professionally
  • Demonstrates clear, courteous and pleasant communication skills with appropriate usage of grammar and pronunciation
  • Excellent customer service skills
  • Self-motivated and goal oriented with the ability to multi‑task
  • Team oriented
  • Positive, open‑minded, and focused on continuous improvement
  • Ability to learn new processes, procedures and software programs quickly, while demonstrating attention to detail and accuracy
  • Analytical and problem‑solving skills

  Pay

  $32.20/hour + DOE

  We must ensure no extra sections like Benefits, Schedule. Check for any leftover boilerplate: we removed supervisory responsibilities, reasonable accommodations, other duties as may be assigned. We kept all substantive info. Now