Access Center Representative

Employment type: Full time · Shift: Day shift

About the role

Join Mercy Care Atlanta as an Access Center Representative, where you'll play a vital role as the primary scheduler for our medical and dental services. This position ensures a seamless patient experience by managing appointments, verifying insurance, and providing essential support to our diverse patient population.

Responsibilities

• Schedule and register patients for medical and dental appointments
• Verify insurance eligibility, including Medicare, Medicaid, and Commercial plans
• Document appointment reasons and classify patients accurately
• Assist patients with scheduling referral appointments
• Make pre-appointment reminder calls to ensure attendance
• Collaborate with volunteer physicians and support staff to optimize scheduling templates
• Provide support to patients across all age groups, primarily adults and geriatrics

Qualifications

• High School Diploma or GED required
• Certification in medical insurance carriers, patient scheduling, or medical office specialist preferred
• At least 1 year of customer service or patient relations experience in a healthcare setting
• Proficiency in automated patient scheduling systems
• Fluent in Spanish, with excellent written and verbal communication skills
• Knowledge of medical terminology, ICD-9 and CPT coding, OSHA, and HIPAA guidelines

Benefits

• Day-1 benefits (PTO accrual, retirement plan and match, health insurance and more)
• Opportunity to get paid daily through DailyPay
• Paid holidays and generous paid time off (PTO)
• Discounts with major vendors: AT&T, Verizon, Ford Motor Company, General Motors, Quicken Loans, and more
• Low-cost medical, dental, and vision insurance plans
• Lower-cost medical services when visiting facilities within the Trinity Health network
• Fast response interview times and job offers

About Mercy Care Atlanta

Mercy Care Atlanta, a Federally Qualified Health Center (FQHC) comprised of 300+ colleagues, is a healthcare organization that provides a range of health services to underserved and vulnerable populations in the Atlanta, Georgia area. We are dedicated to providing compassionate, high-quality care to individuals across all demographics. Rooted in the Mercy Philosophy, we prioritize respect, integrity, compassion, and excellence in all aspects of care delivery.