Curbside Pickup Department Lead

What You’ll Be Doing

• Engages team members to deliver an outstanding Curbside Pickup experience, ensuring fast, accurate, and friendly service for every customer interaction.
• Communicates daily priorities and assigns work tasks to support efficient order picking, staging, and handoff.
• Mentors and coaches team members to exceed service, accuracy, and productivity goals while maintaining all Meijer standards.
• Supports onboarding and cross-training of new and high-potential team members, providing peer coaching that strengthens skill development and overall department performance.
• Collaborates with leadership on schedule planning to improve team engagement, customer satisfaction, and department efficiency.
• Ensures product freshness by monitoring rotation, dating, and quality checks for all items selected for pickup orders.
• Guides the team in food safety compliance and models safe work practices aligned with Meijer’s 200% accountability standards.
• Leads execution of ordering, receiving, stocking, and pricing tasks where applicable to support accurate inventory and product availability for online orders.
• Promotes a positive, inclusive culture that reflects Meijer’s commitment to Diversity, Equity, and Inclusion.
• Operates registers and performs cash-handling duties when needed to support front-end operations.
• Operates powered equipment as required for staging, stocking, or order fulfillment tasks.
• Participates in period-end inventories to help the store achieve accuracy and shrink goals.
• Provides support in other departments as needed and may act in a Lead capacity across the store.
• Performs additional responsibilities as assigned to support overall store operations.

What You Bring With You (Qualifications)

• Passion for customer service with total engagement that conveys approachability to customers and fellow team members.
• Initiates interactions with customers and peers.
• Excellent verbal and written communication.
• Retail or other customer service experience preferred.
• Creative thinking skills.
• Ability to influence others.
• Ability to quickly build rapport and gain customer confidence to create repeat business.
• Experience executing plans.
• A positive influence to create a strong team environment.
• A commitment to fostering an inclusive environment where all team members and vendors feel valued and supported.