Curator

About the role

Fluent Corp. is a vertically integrated cultivator, processor, formulator, and retailer of Premium Cannabis Products operating in Florida, Pennsylvania, New York and Texas as Fluent Cannabis. The company’s purpose is to compassionately provide patients access to the highest level of medical cannabis in an unrivaled, professional healthcare environment with outstanding customer service. As a Curator, you are a salesperson and the first point of contact for customers entering the store. You help create energy and excitement around Fluent products, provide the right solutions, and give patients the knowledge needed to use products safely. You review doctors’ recommendations, match needs with appropriate products, sell effectively, and turn visitors into loyal customers.

The role operates in a professional office environment using standard office equipment (computers, phones, photocopiers, filing cabinets, fax machines). Physical demands include regularly speaking and hearing, frequent standing at a workstation, walking, handling objects, reaching, and extended use of iPad/laptop/desktop for reading, reviewing, analyzing information and providing recommendations. Occasional lifting/moving of up to 25 pounds is required, and regular and predictable attendance is essential.

Responsibilities

• Provide exceptional customer service while meeting and/or exceeding sales goals.
• Increase dispensary, team, and personal sales over a given continuum.
• Deliver excellent customer experiences in any environment and be invigorated by constant personal interaction.
• Use available resources efficiently to assess the customer's health conditions and needs.
• Escalate unresolved issues to the appropriate supervisor.
• Assist on deliveries as a Health Educator.
• Conduct inventory count and sales reports.
• Record details of each customer interaction and any actions taken.
• Follow up on all customer issues requiring additional research.
• Maintain adequate knowledge of the product guide and fully understand the benefits of Medical Cannabis.
• Communicate with Director of Retail Operations, General Manager, and/or Customer Service Manager regarding status of issues.

Requirements

• High school diploma or GED.
• One or more years of sales experience.
• Previous experience with customer service desired.
• Working knowledge of MS Office.
• Must be at least 21 years of age (per state law).
• Must successfully complete a comprehensive background check.

Qualifications

• Dispensary-related experience is a plus.

Skills

• Multitasking ability – handle several requests simultaneously without losing focus.
• Organization and initiative.
• Good communication skills (written and verbal).
• Proactive, problem‑solving, time management.
• Discretion and confidentiality.
• Ability to build good relationships.
• Teamwork – collaborating to improve overall standards of work and service.
• Ability to prioritize and integrate a proactive approach to assignments.
• Sales skills.

Benefits

Fluent provides comprehensive benefits offerings to all full‑time employees, including medical, dental, and vision insurance, a paid time off program, and a non‑matching 401k plan.

Schedule

This position regularly requires long hours and frequent weekend work.