Culture & Engagement Specialist (Hybrid/Remote)

About the role

This position is based at our Northshore location (2077 Town Center Blvd in Knoxville, TN), and it follows a hybrid/remote schedule (in the office 1-2 days/week). The role may take place at various Credit Union locations or off-site event venues. Work hours may vary and could include non-standard hours to meet business and event needs. All hours worked will be monitored and compensated in accordance with applicable wage and hour laws, and any non-standard hours must receive prior approval.

Responsibilities

• Supports the execution of culture and engagement initiatives as designed by leadership.
• Coordinates logistics, communications, materials, and timelines to assist with program delivery.
• Assists with implementation of enterprise-wide engagement programs at the team and department level, while maintaining strict confidentiality of all employee, member, and organization information accessed through the course of work.
• Coordinates and supports employee events, celebrations, and recognition activities, including scheduling, logistics, vendor coordination, setup, breakdown, and on-site support.
• Assists with employee participation in culture initiatives and events.
• Helps gather informal feedback and observations and communicate insights to leadership for awareness and follow-up.
• Supports the employee engagement platform by assisting with platform adoption, engagement activities, content updates, and participation tracking. Maintain a functional understanding of platform capabilities and supports basic data reporting in partnership with platform owners and leadership.
• Assists with tracking participation, engagement metrics, and event feedback. Compiles data and basic reports for review by leadership.
• Performs other job-related duties as assigned.

Work Experience

• Three or more years of experience in employee engagement, internal communications, HR support, Marketing coordination, or in a related field is required.
• Experience working in a cross-functional environment, supporting multiple stakeholders and shifting priorities is required.
• Experience supporting or executing work that requires consistent brand representation, messaging alignment, and attention to tone, visual identity, and employee experience is required.
• Experience coordinating employee-facing programs, events, or initiatives, including logistics, communications, and follow-through is required.
• Proficiency in Microsoft 365 is required.

Education

• A high school diploma or GED is required.
• An Associates degree in a business related field is preferred.

Other skills required

• Strong ability to multitask, demonstrate flexibility, maintain confidentiality, and uphold strong professional ethics.
• Effective analytical, planning, organizational, problem solving and decision-making skills.
• Attention to detail and consistency when managing employee-facing communications and experiences.
• Strong written and verbal communication skills with the ability to effectively communicate across multiple teams.
• Ability to organize, prioritize, and plan work effectively.
• Strong team player with a high level of professionalism and initiative.
• Ability to work in a collaborative, deadline driven environment with a high degree of discretion.
• High proficiency with Microsoft 365.