Bilingual Community Engagement Specialist (Remote, Full Time - Weekends)

About the role

Pair Team is an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. We deliver whole-person care—clinical, behavioral, and social—by partnering with organizations deeply connected to the communities we serve. Leveraging AI and automation, we reduce administrative burden, streamline coordination, and ensure patients receive timely, personalized support. Our work is powered by a deeply collaborative team of nurses, social workers, community health workers, and medical professionals working alongside product, technology, and operations to close care gaps and improve outcomes for high-need patients. We are one of the largest Enhanced Care Management providers in California and aim to build the nation's largest clinically integrated network supporting high-need patients. Our model has demonstrated real impact, including a 58% reduction in emergency department visits and a 29% reduction in hospital admissions.

We are not just delivering care; we are building the future of more equitable, community-driven healthcare. Our values include lead with integrity, embrace challenges, break through walls, act beyond yourself, and care comes first.

About the opportunity

We are building a team of deeply passionate individuals ready to change primary care operations for those who need it most. We are looking for a highly motivated full-time Community Engagement Specialist who is willing to think creatively and empathically to help our team change the way people access healthcare. We seek a full-time Community Engagement Specialist to play a critical role on our team by directly engaging with and enrolling individuals living with Serious Mental Illness/ Substance Use Disorder, experiencing homelessness, and/or those who have high medical needs.

• Identify, outreach, engage and enroll individuals into the program virtually through phone, text and email, and in-person at clinic, community based organization, and health system partner locations
• Seek to listen openly to eligible members and meet them where they are—understanding that enrollment may require multiple outreaches and adopting a “it’s not my fault but it is my problem” attitude in all communication styles and approaches
• Offer education to our partners regarding Pair Team's services with a focus on linking eligible members to the Enhanced Care Management program
• Explain the services and benefits of Enhanced Care Management, understanding that many may have lived personal experiences causing them to be initially hesitant or distrusting of the health care system
• Leverage your deep understanding of the community and best-in-class customer service skills to gain trust with eligible members and enroll them in the program
• Promote effective and timely communication amongst internal teams, clinic, community based organization, and health system partners
• Maintain key enrollment metrics and ensure you are supporting our mission to improve the wellbeing of underserved communities
• Manage the end-to-end enrollment funnel, ensuring member's continuation in the enrollment process
• Provide consistent updates on funnel stages including delays and blockers

Key responsibilities

Identify, outreach, engage and enroll individuals into the program virtually through phone, text and email, and in-person at clinic, community based organization, and health system partner locations

Seek to listen openly to eligible members and meet them where they are—understanding that enrollment may require multiple outreaches and adopting a “it’s not my fault but it is my problem” attitude in all communication styles and approaches

Offer education to our partners regarding Pair Team's services with a focus on linking eligible members to the Enhanced Care Management program

Explain the services and benefits of Enhanced Care Management, understanding that many may have lived personal experiences causing them to be initially hesitant or distrusting of the health care system

Leverage your deep understanding of the community and best-in-class customer service skills to gain trust with eligible members and enroll them in the program

Promote effective and timely communication amongst internal teams, clinic, community based organization, and health system partners

Maintain key enrollment metrics and ensure you are supporting our mission to improve the wellbeing of underserved communities

Manage the end-to-end enrollment funnel, ensuring member's continuation in the enrollment process

Provide consistent updates on funnel stages including delays and blockers

Must-have qualifications

• You are physically located in the United States
• Virtual Ops requires a quiet, HIPAA compliant and internet connected space
• 1+ year of experience working in a metric or quota-driven environment
• Dedicated to working within and improving the community you are part of
• You are results driven with a proven track record of exceeding performance indicators
• You have strong technical skills and comfort with utilizing multiple technology platforms
• A valid driver's license and auto liability insurance

Preferred qualifications

• You are a fantastic listener, skilled at "reading people" and understand how others may be feeling or thinking based on nuances, uncomfortable silences, or questions they ask
• You have experience with high volume outreach and engagement campaigns
• You are reliable and comfortable in an environment that is ever-changing to improve the wellbeing of underserved communities through increased access to high-quality care

Benefits

Salary: $25 per hour

Comprehensive health, vision & dental insurance

Employer-sponsored 401k plan

Flexible vacation policy – take the time you need to recharge

Monthly $100 work from home expense stipend for your WFH days

Mileage/gas reimbursement for your on-site days

Opportunity for rapid career progression with plenty of room for personal growth!

Pair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law. Pair Team participates in E-Verify to verify employment eligibility for new hires. Any offer of employment at Pair Team is conditioned upon passing a pre-employment background check. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including; criminal history, reference checks, and driving records if a role requires vehicle use. We do not conduct any TA business outside of our @pairteam.com emails. If you're ever concerned about spam or fraudulent activity, please reach out to recruiting@pairteam.com. Note: Please be aware that while we sincerely appreciate your interest, due to the high volume of requests, we're unable to respond to general position inquiries via email. To apply for a position with us, please submit your application for the role you are interested in. Our team regularly reviews applications and will reach out to candidates whose qualifications align with our current openings listed below. Thank you!