Culinary Manager

What You Will Do

Lead Kitchen Operations
Supervise the kitchen team in delivering best-in-class culinary experiences every shift
Coach and develop Team members and drive engagement across the kitchen
Delegate tasks effectively and follow up to ensure completion and quality
Manage day-to-day line operations or events execution as assigned
Select and develop recipes to corporate approval and standardize production for consistent quality
Establish and maintain presentation techniques and quality standards
Plan and cost menus for special events and chef-choice occasions
Ensure proper equipment operation, maintenance, and cleanliness
Monitor inventory levels and purchase product within budgetary guidelines
Maintain food and labor costs according to budget, with a solid understanding of COGS
Oversee safety and sanitation in the kitchen in compliance with all regulations

Contribute to Team Culture
Demonstrate Topgolf's core values: Fun, One Team, Excellence, Courage, and Caring
Support the Executive Culinary Manager in building a high-performance kitchen team
Participate in team development and model the standards expected of all kitchen team members

CORE COMPETENCIES FOR SUCCESS

Drives Results
Consistently achieving results, even under tough circumstances
Demonstrates a strong drive to achieve consistent culinary quality and operational results
Shows determination in the face of high volume, obstacles, or short-staffed situations
Sets high standards for own performance and inspires the same in the team

Customer Focus
Building strong customer relationships and delivering customer-centric solutions
Ensures every dish that leaves the kitchen meets or exceeds guest expectations
Uses guest and internal feedback to continuously improve food quality and presentation
Independently anticipates and adjusts to evolving event and service needs
Follows up on any culinary feedback to ensure issues are fully resolved

Decision Quality
Making good and timely decisions that keep the organization moving forward
Demonstrates good judgment in routine kitchen decisions — prep, production, quality, and staffing
Makes sound independent decisions in urgent situations such as equipment failures or staffing gaps
Considers various inputs and trade-offs to arrive at effective decisions during high-volume service
Uses good judgment about when to act independently and when to escalate an issue to the Executive Culinary Manager

Communicates Effectively
Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
Communicates clearly and professionally with kitchen team members and venue leadership
Shares information and production updates with the team in a timely manner
Listens attentively to the Executive Culinary Manager's direction and translates it into action
Documents kitchen operations, production notes, and inventory clearly and accurately

Qualifications

• Minimum 3 years of culinary management experience in a high-volume environment
• Culinary degree, professional culinary certification, or equivalent training and experience in a high-volume full-service kitchen and events-driven environment preferred
• Must be 21 years of age or older as required by state or local law

Physical Requirements

• Ability to remain on your feet and in motion for extended periods throughout the shift, including standing, walking, and navigating a fast-paced kitchen environment
• Ability to lift, carry, and move items up to 50 pounds independently and up to 75 pounds with assistance
• Ability to navigate stairs, ramps, and multi-level areas of the venue when transporting food, coordinating events, or overseeing service delivery
• Ability to work in varying temperature environments on a frequent basis, including hot kitchen conditions, walk-in coolers, and freezers
• Ability to perform repetitive hand and wrist motions including cutting, stirring, lifting, and operating kitchen equipment throughout the shift
• Ability to communicate clearly and effectively in a high-energy venue environment that may include moderate to high levels of background noise
• Ability to work in a fast-paced, high-volume environment while maintaining focus, food safety standards, and quality under pressure

Benefits

Free Play & 1/2 price food!
Health, dental, vision, 401(k) team member match, free mental well-being platform – and that’s just for starters for those who qualify.

EEO Statement

Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law. Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.