Cube System Engineer

The Role

AutoStore is seeking a highly skilled engineer with strong analytical capabilities to serve as Cube System Engineer. In this role, you’ll merge deep technical analysis, troubleshooting, and problem-solving across the AutoStore technology suite with field engineering work to ensure the success of AutoStore’s new product validation program.

Key Responsibilities

• Partner closely with our US validation partners, some of our most important partnerships.
• Ensure that they receive sterling service through upgrades and close monitoring.
• Align closely with them, with our supporting partners, and with other end-customers.
• Analyze complex datasets and identify/report deviations with our high priority validation partners.
• Perform rigorous analysis in close collaboration with the Cube Success team in Norway.
• Conduct advanced root cause analysis on system failures and performance issues.
• Analyze system logs, data sets, and diagnostic outputs to identify trends and anomalies.
• Set up complex analysis using tools such as e.g., PowerBI.
• Field Operations & Support
• Perform on-site installation, commissioning, and maintenance of complex technical systems and equipment.
• Diagnose and resolve system issues in the field, ensuring minimal customer downtime.
• Provide technical support during deployments, upgrades, and service interventions.
• Collaborate with partners, customers and internal teams to ensure successful implementation/upgrading and operation.
• Regular travel to customer sites is expected.

Key Qualifications

• 3–7+ years of experience in field engineering, technical support, or system engineering roles.
• Strong troubleshooting and diagnostic skills across hardware and software with a complex product.
• Bachelor's or master's degree in Mechanical Engineering, Computer Science, or related technical field.
• Willing to travel regularly to customer sites and to Norwegian offices.
• Experience with data analysis tools (e.g., PowerBI).
• Understanding of system architectures, networking, or control systems (depending on domain).
• Ability to interpret logs, telemetry, and performance metrics.
• Familiarity with monitoring tools and diagnostic platforms.
• Experience with Databricks preferred.

Core Competencies

• Analytical mindset with strong problem-solving abilities.
• Ability to work independently in field environments while maintaining high quality standards.
• Strong communication skills with the ability to explain complex technical concepts.
• Adaptability and resilience in fast-paced, high-pressure situations.
• Customer-focused approach with a proactive mindset.

We Offer

• Comprehensive Medical, Dental, and Vision plans.
• Health Savings Account (HSA) with a company contribution.
• Generous Paid Time Off including 12 holidays, paid exercise time, paid volunteer time, and paid parental leave plans for all new parents.
• Retirement 401(k) plan with employer match and discretionary profit sharing contribution.
• Educational assistance and professional development programs, including mentorship/coaching programs with external industry leaders.
• Additional benefits include Group Life Insurance, Voluntary Additional Life Insurance, Disability Insurance, Employee Assistance programs, and more!

About the Role

AutoStore is a global technology company that automates and orchestrates order fulfillment using advanced software. Our goal is to ensure orders arrive faster than ever, with minimal environmental impact, helping brands exceed customer expectations.

Benefits

Join us in our mission to store and move things for everyone, everywhere. AutoStore is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.