CTC/PHRC Receptionist

General Summary of Duties

The Receptionist helps facilitate smooth working conditions for the Crisis Triage Center (CTC) and Pacific Hope and Recover Center (PHRC). Provides clerical support, screen and direct phone calls and to welcome and direct visitors appropriately. The Receptionist improves the operations of KMHS in support of its stated mission, and provides the highest level of customer service to internal and external customers.

Major Responsibilities/Tasks

• Ensure excellent and responsive customer service by serving as a liaison between the public and KMHS.
• Screens, informs, and directs incoming and outgoing calls within the KMHS system.
• Directs visitors as requested.
• Maintain client and staff confidentiality at all times in accordance with policies and procedures.
• Aid staff by providing clerical support as requested to facilitate timely and accurate documentation and exchange of information with other agency departments.
• Open, sort, and distribute agency mail.
• Maintain confidentiality regarding mail and sensitive information contained therein.
• Post checks to the Check/Cash Journal daily as received by the agency.
• Open and secure building, to include staff lounge, fax machine, and copy room.
• Report concerns regarding equipment to the appropriate vendor or agency department.
• Cook up current calendar including scheduling group room, staff meetings and keeping schedules of staff vacations, days off and agency closure days as needed and directed by leadership.
• Maintain petty cash, including balancing ledger and making change.
• Upon discharge, break down client charts as per procedures.
• Check record for documentation deficiencies and facilitate needed corrections/signatures.
• Maintain security at front door by screening visitors and checking appointments when people request admittance to lobby.
• Aid staff by copying and assembling necessary paperwork as requested.
• Participate in training to back-up the Care Team Assistant in their absence.
• Comply with all agency policies and procedures.
• Assist in providing a comfortable environment and promoting a positive working atmosphere by keeping the lobby, staff lounge and front supply areas neat and equipped.
• Work with supervisors, maintenance and/or purchasing as appropriate to ensure supplies are adequate and areas are clean and attractive.
• Disclose limited client information as necessary to the position as trained by the Records Dept. Supervisor.
• Disclosures must adhere to HIPAA privacy and security standards and be logged in detail according to agency policy and procedures.
• Complete all required training and annual refreshers.

Minimum Qualifications

• Education: High School Diploma or GED
• Experience: Entry Level (minimum 1 year of job-related experience)
• Preferred Qualifications: Familiarity or experience working with medical/psychiatric terminology or with the mentally ill community. Experience using an Electronic Medical Record (EMR).