(CSSNA) Service Administrator - III

About the role

We are seeking a customer-focused and organized Customer Service Coordinator to serve as the first point of contact for customers at a busy service branch. This role is responsible for providing exceptional customer service, coordinating repair appointments, creating work orders, and supporting day-to-day service operations.

Responsibilities

• Serve as the primary point of contact for customers both in person and over the phone.
• Receive customer inquiries and gather information regarding service needs.
• Schedule repair appointments, equipment drop-offs, and pick-ups.
• Create and maintain work orders in company systems.
• Provide customers with service status updates and general support.
• Assist with troubleshooting inquiries and direct technical issues to the appropriate team members.
• Maintain accurate service documentation and customer records.
• Cook up with service technicians and internal teams to ensure timely customer support.
• Build positive relationships with customers and deliver a professional customer experience.
• Support branch operations and administrative activities as needed.

Requirements

• High school diploma or equivalent.
• Previous experience in a customer-facing role.
• Strong verbal and written communication skills.
• Comfortable interacting with customers both in person and by phone.
• Able to prioritize work, multitask, and adapt to changing priorities.
• Strong organizational and problem-solving skills.
• Proficiency with computers and data entry systems.

Qualifications

• Service Writer, Service Advisor, Service Coordinator, or Service Administrator experience.
• Previous experience in the automotive, equipment service, maintenance, repair, or dealership industries.
• Experience creating work orders, scheduling appointments, and supporting service operations.

Skills

Customer-first mindset and professional demeanor.
Strong attention to detail and accuracy.
Ability to work independently and as part of a team.
Dependable, flexible, and able to thrive in a fast-paced environment.
Excellent interpersonal skills with a proven ability to build trust and rapport with customers.

Benefits

N/A

Pay

$33.00 - $35.00 per hour

Schedule

Monday – Friday, 7:00 AM - 4:30 PM