(CSSNA) Service Administrator - III
Key Responsibilities
- Serves as the first point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.
- Affirms customers' needs and gathers pertinent information, creates basic work orders in appropriate systems.
- Provides some status updates to customers, as requested.
- Communicates effectively
- Manages conflict
- Customer focus
- Directs work
- Financial acumen
- Instills trust
- Diagnostics
- Warranty Process
- Technical Escalation
- Service Documentation
- Electronic Service Tool Application
- Multi-tasking
- Computer Skills
- People Person
Qualifications and Competencies
Application
Education, Licenses, Certifications
This position may require licensing for compliance with export controls or sanctions regulations. Requires a high school diploma or equivalent experience to the extent such experience meets applicable regulations.
Experience
Requires significant relevant work experience or specialized skills obtained through education, training, or on-the-job experience.
Top 3 Skills
Notes
This role involves a high volume of customer interaction, including answering phone calls, providing quotes, scheduling service appointments, creating work orders, responding to emails, and maintaining clear communication with both customers and internal teams. Strong interpersonal and communication skills are essential. The ideal candidate must be customer-focused, able to work effectively with others, and consistently provide white-glove customer service. Punctuality and professionalism are critical requirements for this position. Candidates should have 1-3 years of experience in the automotive service industry. Experience in power generation is highly preferred and will be considered a strong asset.
About the Role
The Service Administrator III position is a 6-month contract role with the possibility of extension and full-time employment. This role is located in Rocky Hill, CT 06067.
Pay
The pay rate for this position is $33.00 - $36.00 hourly on W2.
Schedule
The work schedule for this position is Monday through Friday from 8:30 AM - 5:00 PM.
Benefits
No specific benefits are mentioned in the job posting.
Skills
No specific skills other than those listed above are mentioned in the job posting.
Benefits
No specific benefits are mentioned in the job posting.
Pay
No specific pay details beyond the hourly range are mentioned in the job posting.
Schedule
No specific schedule details beyond the provided Monday through Friday hours are mentioned in the job posting.
Company Information
Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support. Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/.
EEO Statement
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.