CSSC Manager, OEM Technical Solutions

About the role

Join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people. As our new Customer Sales & Support Center (CSSC) Manager, OEM Technical Solutions, you will lead and develop an internal sales support team to deliver exceptional technical solutions, quotations, and customer service across digital, telephone, and email channels for our OEM customers.

Responsibilities

• Manage, mentor, and develop a team of application engineers, optimising resource allocation to ensure optimal coverage, performance, and professional growth.
• Ensure world-class technical quotations, product sizing, and solution advice are delivered within SLA targets and aligned with strategic priorities.
• Proactively identify and implement improvements to team efficiency, customer satisfaction, and sales performance.
• Lead the team to achieve targets and critical operating tasks through the Performance and Development Dialogue process, fostering a sales-minded culture.
• Collaborate with other CSSC Managers to share best practices, benchmark performance, and ensure common process alignment.
• Monitor team health, safety, and wellbeing while participating in hiring and ongoing employee development dialogues.

Requirements

• A bachelor's degree in a relevant field, or equivalent work experience (5+ years).
• Minimum 3 years of management experience in a technical sales support, application engineering, or similar customer-facing technical environment.
• Proven experience leading and developing teams with a focus on customer service excellence and technical solutions.
• Excellent communication and networking skills together with the ability to build strong and trusting relationships with both Internal and External Stakeholders.

Qualifications

• Experience with pump systems, water technology, or OEM/industrial applications.
• Familiarity with Grundfos products, selection tools, and market applications.
• Strong working knowledge of SAP (CRM/C4C/SD).
• Track record of driving process improvements and fostering a sales-oriented team culture.
• The ability to communicate in Spanish (a plus).

Benefits

• Annual bonuses
• Health insurance
• Strong focus on well-being activities
• Three days' additional paid leave for volunteering in your community
• Access to on-demand training and learning sessions
• Structured programmes to pursue personal and professional development opportunities

Pay

• Salary range for candidates in Canada: CAD105,200 – CAD159,020
• Salary range for candidates in the US: USD96,400 – USD149,310

Schedule

• This position follows a hybrid work model and may be based from any Grundfos office across the United States, Canada, or Mexico.