CSS Tech II - IS Client Support Services

Responsibilities

• Works extensively with the incident management system and fulfills end user requests and resolves issues on computing devices in accordance with established SLAs and IS/Field Services procedural standards.
• Provides major project support in addition to moves, adds and changes for hospitals, doctor’s offices, and community health centers according to project schedules.
• Trips and prioritizes incoming issues according to guest impact, patient safety and project timelines.
• Adapts to constant changes in the technology environment brought in to support clinical and business initiatives.

Requirements

• Associate’s degree or equivalent of education, certification, and experience
• 2 years Customer Service experience required
• 3+ years of relevant IT (Information Technology) experience required
• ITIL (Information Technology Infrastructure Library) certificate (Information Technology Infrastructure Library)
• CompTIA + Certifications (A+, Network +, Security +, Server+, etc.)
• HDI Desktop Advanced Support Technician

Qualifications

• Serves with humility.
• Has a seek-first-to-understand mentality.
• Is a caring servant leader.
• Seeks wisdom.
• A self-starter in developing themselves.
• Driven by curiosity to proactively learn and innovate.
• Has the heart of a learner.
• Buils trust.
• Develops healthy, collaborative relationships.

Skills

• Excellent communication and collaboration skills with the ability to interact effectively with teams and customers
• Works within the defined standard processes, systems, and frameworks
• Demonstrates flexibility, adaptability, and prioritization skills

Benefits

With a mission to promote and restore health, Kettering Health prioritizes safety as its top priority. The organization provides an integrated system of healthcare experts committed to exceptional care.

Pay

N/A

Schedule

N/A