CSS Tech II - IS Client Support Services

Responsibilities

Works extensively with the incident management system and fulfills end user requests and resolves issues on computing devices in accordance with established SLAs and IS/Field Services procedural standards.

Provides major project support in addition to moves, adds and changes for hospitals, doctor’s offices, and community health centers according to project schedules.

Trips and prioritizes incoming issues according to guest impact, patient safety and project timelines.

Adapts to constant changes in the technology environment brought in to support clinical and business initiatives.

Requirements

• Associate’s degree or equivalent of education, certification, and experience
• 2 years Customer Service experience required
• 3+ years of relevant IT (Information Technology) experience required
• ITIL (Information Technology Infrastructure Library) certificate (Information Technology Infrastructure Library)
• CompTIA + Certifications (A+, Network +, Security +, Server+, etc.)
• HDI Desktop Advanced Support Technician

Qualifications

• Serves with humility.
• Has a seek-first-to-understand mentality.
• Is a caring servant leader.
• Seeks wisdom.
• A self-starter in developing themselves.
• Driven by curiosity to proactively learn and innovate.
• Has the heart of a learner.
• Buils trust.
• Develops healthy, collaborative relationships.

Skills

• Excellent communication and collaboration skills with the ability to interact effectively with teams and customers
• Works within the defined standard processes, systems, and frameworks
• Demonstrates flexibility, adaptability, and prioritization skills

Benefits

Safety is our top priority. We provide an integrated system of healthcare experts committed to providing exceptional care.

Pay

N/A

Schedule

N/A