CSS Regional Case Manager / 61014931

Job Responsibilities

The CSS Regional Case Manager is responsible for the preparation of Child Support Cases for Family Court; performance of activities in Court; the follow-up on these cases, including parent locate and processing of interstate cases; and is responsible for providing general child support services to clients as required or needed.

• Prepares cases for court by verifying pleadings, affidavits, and notarizing court documents; schedule hearings, files papers with the Clerk of Court, utilizes Palmetto Automated Child Support System (PACSS).
• Affords assistance to attorneys in court; negotiates support amounts, completes form orders - support orders, genetic test agreements, continuances, contempt, and special orders.
• Maintains control of assigned caseload; follow agency policies and procedures, handle correspondence, prepare orders, review and modify orders, close cases, maintain case records and document all activities.
• Provides internal and external customer service (e.g.; respond to emails, OnBase mail, phone calls, facsimiles, etc.) within 48 hours if schedule permits.
• Communicates and coordinates with Clerks of Court, Intergovernmental child support agencies, and other units within the Child Support Services Division; coordinate enforcement of support obligations, coordinate intrastate and interstate genetic testing including scheduling and follow-up.
• Conducts interviews with custodial parents for intergovernmental cases, and other cases as necessary. Monitor and keep up with intergovernmental cases and keep other states advised of activities.
• Performs Red Cross shelter duty or other emergency shelter duty/services as directed.

Minimum And Additional Requirements

• A High School Diploma and four (4) years of clerical, administrative, social work, correctional, business administration, or general business experience.
• An Associate Degree and two (2) years of clerical, administrative, social work, correctional, business administration, or general business experience.

Additional Comments

This application for employment with the SC Department of Social Services must be completed in its entirety. A resume may be included; but shall not be substituted in lieu of the completion of this application in part or in whole. "See Resume" is not acceptable information for the completion of any part of the requirements of this application. If such is submitted, this employment application will be considered incomplete and may not be forwarded as eligible for consideration to hiring managers.

The South Carolina Department of Social Services offers an exceptional benefits package that includes:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• State Retirement Plan and Deferred Compensation Programs

Benefits For State Employees

The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

• Insurance Benefits
• Retirement Benefits
• Workplace Benefits

Required Question

• Have you ever been terminated or forced to resign from any job? If yes, please explain.
• I understand that supplemental questions are considered part of the official application. Any misrepresentation will result in disqualification from employment. Please complete the state application to include all current and previous work history and education. If there are periods of time when you were not employed, you must also list those periods on your employment application. A resume cannot be submitted for completed work history and education sections of the employment application. The employment application may be considered incomplete and may not be forwarded.
• I have read and acknowledge the above.

Agency-Wide Questions

• 01 Have you ever been terminated or forced to resign from any job? If yes, please explain.
• 02 I understand that supplemental questions are considered part of the official application. Any misrepresentation will result in disqualification from employment. Please complete the state application to include all current and previous work history and education. If there are periods of time when you were not employed, you must also list those periods on your employment application. A resume cannot be submitted for completed work history and education sections of the employment application. The employment application may be considered incomplete and may not be forwarded. I have read and acknowledge the above.
• 03 I understand that by completion and submission of this application, that if I possess educational credentials that qualify me for the available position(s) and in the event I am offered a position with the SC Department of Social Services, I will be required to provide a certified official transcript within two (2) weeks of employment.
• 04 If you selected "Yes" that you are a veteran in the Agency-Wide Questions, are you able to provide a Member 4, Service 2-Copy, or NGB22 DD-214?
• 05 Have you ever been employed by the State of South Carolina? If yes, please provide the state agency/agencies.
• 06 Have you ever been employed by the State of South Carolina ? (YES) , please provide state agency.
• 07 If you selected "Other" or "DSS Employee" in the previous question, please list the source below.
• 08 Have you completed an internship with the SC Department of Social Services?
• 09 Please Indicate Your Level Of Education
• 10 Please provide your date of completion.
• 11 How many years of clerical, administrative, social work, correctional, business administration, or general business experience do you have?
• 12 I understand the starting salary for this position is $41,265.