CSR - Urban Animal in Houston

About the role

Urban Animal Veterinary Hospital is dedicated to enhancing the bond between people and pets through compassionate, professional care. We strive to exceed our client’s expectations by employing a highly skilled and committed veterinary staff and educating our clients about the benefits and responsibilities of pet ownership through preventative healthcare.

Why work with us? UAVH strives to use each staff member to the top of their skillset. We truly believe that by investing in our staff, we are investing in our practice and the betterment of veterinary medicine. Whether you are looking to further your career, we truly believe in the power of elevating our staff and keeping them engaged with their work. We offer diagnostics including in-house bloodwork, radiography, dental radiography, and ultrasound. We also offer low level laser therapy. Basically? You get to do some really cool “stuff” with us!

Responsibilities

• Answers telephones and places calls quickly, efficiently and in a professional and friendly manner, using a multi-line telephone system.
• Screens calls to determine which should be handled by other staff members; follows established policies and procedures in referring clients for immediate treatment of animals when requests are accompanied by descriptions of acute symptoms.
• Answers client’s inquiries about hospital policies, basic pet care questions, costs of immunizations and spays/neuters.
• Receives and transmits telephone and fax messages accurately and promptly.
• Greets clients, enters or updates client and pet information into the practice computer system, escorts the client to exam room.
• Prepares health certificates, immunization certificates, and euthanasia certificates.
• Prepares client invoices and obtains payment after services are performed.
• Performs over the counter sales of specialty merchandise, exercising a technical knowledge of products sold.
• Maintains a polished and professional appearance.
• Performs other duties as deemed necessary.

Requirements

Education & Experience:

• High school diploma or equivalent.
• Relevant experience with basic office functions within a busy environment.
• Previous reception and veterinary industry experience are preferred but not required.

Competencies:

• Strong customer service.
• Tact and diplomacy.
• Strong written and oral communication and comprehension skills.
• Flexible work attitude and work habits.
• Ability to carry out basic mathematical tasks.

Computer Skills:

• Knowledge of the Avimark system.
• MS Excel Spreadsheet software and MS Word.
• MS PowerPoint Word Processing software.

Physical Demands: While performing the duties of this job, the employee is regularly required to sit and talk or hear; occasionally required to stand and walk; must occasionally lift and/or move up to 30 pounds. Specific vision abilities required include close vision, color vision and ability to adjust focus.

Working Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Parental leave
• PTO
• Paid holidays
• 401k plans
• Staff discounts
• Continuing education (CE)
• Uniform allowance
• Access to mental health support

Schedule

Our practice is open Monday, Wednesday –