CSR / Teller - Henderson DT - Full Time

About the role

Provide excellent customer service in all interactions. Refer customers to the appropriate business partner for a consultative conversation. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

Responsibilities

Customer Experience

• Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met
• Provide follow up to customer questions and find solutions to address issues
• Be responsive and timely with correspondence to keep lines of communication open and clear
• Maintain a position of trust and responsibility by keeping all customer business confidential
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies, always maintaining ethical behavior

Operations

• Perform daily office responsibilities, working with the platform team, to maintain the efficient operation of the office
• Maintain a balancing record that is in line with policy
• Find and correct outages and enlist help as needed
• Maintain knowledge of the bank policies and financial center procedures and take responsibility to keep up to date on any changes
• Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Lead Customer Service Representative or other leadership as necessary
• Demonstrate sound judgment in decision making, abiding to established guidelines and procedures

Referrals

• During customer interactions and Customer Outreach identify customer needs and refer customers to Bankers and business partners, as appropriate, for a consultative conversation
• Build and maintain a working knowledge of the Retail products and services offered
• Utilize appropriate tools for all referrals sent to personal bankers and business partners for tracking purposes
• Perform other duties as assigned

Supervisory Responsibilities

None.

Requirements

• High school diploma or GED
• Work involves extensive cash handling
• Work involves contact with the public; must adhere to dress code guidelines
• Ability to interact comfortably and confidently with the public
• Knowledge of retail policies and procedures to perform essential duties
• Ability to take initiative and demonstrate sound judgment in decision-making and problem resolution
• Demonstrate the company's core values: work as one bank, take accountability, be respectful & inclusive, act with integrity
• Flexibility in scheduling required

Working Conditions

• Normal office environment
• Extensive viewing of computer screens

Benefits

Fifth Third offers a Total Rewards package that includes comprehensive benefits and differentiated compensation offerings designed to support employees' physical, financial, emotional, and social well-being. The base salary for this position reflects the range of salary levels for all roles within this pay grade across the U.S.; individual salaries vary based on role, relevant skillset, experience, education, and geographic location. Details on benefits programs are available at https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with a talent acquisition partner.

Location: Henderson, Kentucky 42420