CSR/Teller - Hall Rd/Clinton Township MI - Full Time

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. Remove boilerplate, navigation, legal, EEO, etc. Also remove application instructions. Preserve all substantive info. We need to parse the posting. Content: - Opening: "Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank." This is generic marketing; maybe we can include as About the role? It's not specific duties but could be considered about the role. However we need to avoid filler. Might be okay as a short paragraph. - "GENERAL FUNCTION: Provide excellent customer service in all interactions. Refer customers to the appropriate business partner for a consultative conversation. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types." That's general function; could be part of About the role or Responsibilities. - "Customer Experience ESSENTIAL DUTIES AND RESPONSIBILITIES:" then bullet list (though not bullet but sentences). We'll convert to

• . List items: - Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met - Provide follow up to customer questions and find solutions to address issues - Be responsive and timely with correspondence to keep lines of communication open and clear - Maintain a position of trust and responsibility by keeping all customer business confidential - Follow the Bancorp Code of Business Conduct and Ethics and other related policies, always maintaining ethical behavior. - "Operations" then list: - Perform daily office responsibilities, working with the platform team, to maintain the efficient operation of the office. - Maintain a balancing record that is in line with policy. - Find and correct outages and enlist help as needed. - Maintain knowledge of the bank policies and financial center procedures and take responsibility to keep up to date on any changes. - Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Lead Customer Service Representative or other leadership as necessary. - Demonstrate sound judgment in decision making, abiding to established guidelines and procedures. - "Referrals" then list: - During customer interactions and Customer Outreach identify customer needs and refer customers to Bankers and business partners, as appropriate, for a consultative conversation - Build and maintain a working knowledge of the Retail products and services offered - Utilize appropriate tools for all referrals sent to personal bankers and business partners for tracking purposes - Perform other duties as assigned. - "SUPERVISORY RESPONSIBILITIES: None." This is minor metadata; we can drop or put in short p. - "Minimum Knowledge, Skills And Abilities Required" then list: - High school diploma/GED. - Work involves extensive cash handling. - Work involves contact with the public, adhere to dress code guidelines. - Must have the ability to interact comfortably and confidently with the public. - Position requires knowledge of retail policies and procedures, to perform the essential duties. - Work requires the ability to take initiative and demonstrate sound judgment in decision-making and problem resolution. - Demonstrate the company’s core values, work as one bank, take accountability, be respectful & inclusive, act with integrity. - Need to have flexibility in scheduling. - "Working Conditions" then list: - Normal office environment. - Extensive viewing of computer screens. - "CSR/Teller - Hall Rd/Clinton Township MI - Full Time" maybe location and schedule. - Then benefits paragraph: "At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner." We need to include Benefits section only if posting actually states them. It does mention benefits generally but not specific benefits (like health, 401k). It says "comprehensive benefits". That's vague but still mentions benefits. The rule: never create Benefits section unless posting actually states them. It does state benefits exist, but not specifics. Might be okay to include Benefits section with that paragraph. However we should avoid filler like "commensurate with experience". This paragraph is not filler; it's describing benefits. So we can include Benefits. Pay: The posting mentions base salary reflective of range, varies based on factors. That's somewhat vague but mentions salary. The rule: never create Pay/Schedule/Benefits sections unless posting actually states them. It does mention base salary and that it varies. That's still stating pay exists but not specific numbers. Might be okay to include Pay section with that paragraph. Schedule: It mentions "Need to have flexibility in scheduling." and "Full Time". Also location line includes Full Time. So we have schedule info: Full Time, flexibility. So we can include Schedule section. We must not include Job ID/requisition numbers. We must remove boilerplate like EEO, legal, etc. The posting includes EEO statement at end: "Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity..." That's boilerplate; remove. Also remove "Attention search firms and staffing agencies: do not submit unsolicited resumes..." that's application instructions; remove. Also remove "LOCATION -- Clinton Township, Michigan 48038" maybe keep location as part of schedule or a short p? The rule: do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

  or drop it. Location is minor metadata; we can include in a short p. We need to output only HTML fragment, no /, no markdown. We need headings

  for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide which sections to include based on content. We have: - About the role: could include the introductory paragraph and general function. - Responsibilities: could include Customer Experience, Operations, Referrals duties. - Requirements: could include Minimum Knowledge, Skills And Abilities Required (maybe also Working Conditions? but that's more conditions). Could also include "Need to have flexibility in scheduling" but that's schedule. - Qualifications: maybe same as Requirements? Might be redundant. We could combine. - Skills: maybe not explicitly listed; we have skills like cash handling, public interaction, etc. Could be part of Requirements. - Benefits: include paragraph about benefits. - Pay: include paragraph about base salary range. - Schedule: include Full Time, flexibility. We should avoid thin sections. Perhaps we combine Requirements and Qualifications into one section "Requirements". Or we could have "Requirements" covering knowledge, skills, abilities, and "Skills" covering specific abilities like cash handling, public interaction, etc. But we risk thin. Better: Use sections: About the role, Responsibilities, Requirements, Benefits, Pay, Schedule. We need to ensure we don't create sections with filler like "commensurate with experience". Not present. Now craft HTML. We'll start with a

  for About the role: combine opening and general function. About the role paragraph: "Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. Provide excellent customer service in all interactions. Refer customers to the appropriate business partner for a consultative conversation. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types." That seems okay. Now Responsibilities: we need

  • for each duty. We'll group under headings maybe not needed; just list all duties. List items: - Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met - Provide follow up to customer questions and find solutions to address issues - Be responsive and timely with correspondence to keep lines of communication open and clear - Maintain a position of trust and responsibility by keeping all customer business confidential - Follow the Bancorp Code of Business Conduct and Ethics and other related policies, always maintaining ethical behavior. - Perform daily office responsibilities, working with the platform team, to maintain the efficient operation of the office. - Maintain a balancing record that is in line with policy. - Find and correct outages and enlist help as needed. - Maintain knowledge of the bank policies and financial center procedures and take responsibility to keep up to date on any changes. - Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Lead Customer Service Representative or other leadership as necessary. - Demonstrate sound judgment in decision making, abiding to established guidelines and procedures. - During customer interactions and Customer Outreach identify customer needs and refer customers to Bankers and business partners, as appropriate, for a consultative conversation - Build and maintain a working knowledge of the Retail products and services offered - Utilize appropriate tools for all referrals sent to personal bankers and business partners for tracking purposes - Perform other duties as assigned. Now Requirements: we need to list minimum knowledge, skills, abilities, and maybe working conditions. List items: - High school diploma/GED. - Work involves extensive cash handling. - Work involves contact with the public, adhere to dress code guidelines. - Must have the ability to interact comfortably and confidently with the public. - Position requires knowledge of retail policies and procedures, to perform the essential duties. - Work requires the ability to take initiative and demonstrate sound judgment in decision-making and problem resolution. - Demonstrate the company’s core values, work as one bank, take accountability, be respectful & inclusive, act with integrity. - Need to have flexibility in scheduling. - Normal office environment. - Extensive viewing of computer screens. But note "Need to have flexibility in scheduling" is schedule; maybe move to Schedule section. We'll keep schedule separate. Thus Requirements list excludes schedule items. Now Benefits: paragraph about benefits. Pay: paragraph about base salary. Schedule: mention Full Time and flexibility. We also have location; we can include a short p for location. Now ensure we don't include any boilerplate like EEO, legal, etc. Now produce HTML. We'll wrap sections in maybe not required but okay. The instruction: use

    for section headings. Use

    • for any list. Use

      for prose. Output only HTML fragment. We'll produce:

      About the role

      ...

      Responsibilities

      • ...
      ...

      Requirements

      • ...
      ...

      Benefits

      ...

      Pay

      ...