CSR-Pediatrics-Glendale (Mon-Fri, 8-5)

Brief Description This position is responsible for providing patient service in a clinical environment and maintaining patient demographic information. The Customer Service Representatives (CSR) must additionally be able to perform patient scheduling duties, process payments/co-payments, and perform other cashiering functions. Essential Functions Updates patient demographics and verifies insurance information per visit. Collects payments and provides receipts. Performs cashiering responsibilities such as closing daily batch, balancing cash drawers, and allocating the money into the safe. Ensures completion of all forms and obtains the required signatures. Notes in the system regarding the release of information, privacy policy, and assignment of benefits. Schedules appointments and provides patients with future appointment details. Obtains medical records for same day appointments. Provides efficient and courteous phone support including answering patient questions/concerns, directing patients to the correct department, and coding telephone encounters to the correct department. Maintains regular and predictable attendance. Performs Other duties as required. Position Qualifications Minimum Qualifications: High school diploma or general education degree (GED) Preferred Qualifications At least one (1) year of previous service-oriented experience Bilingual in English and Spanish