CSR-Family Practice-Glendale

Essential Functions

• Updates patient demographics and verifies insurance information per visit.
• Collections payments and provides receipts.
• Performs cashiering responsibilities such as closing daily batch, balancing cash drawers, and allocating the money into the safe.
• Ensures completion of all forms and obtains the required signatures.
• Notes in the system regarding the release of information, privacy policy, and assignment of benefits.
• Schedules appointments and provides patients with future appointment details.
• Obtains medical records for same day appointments.
• Provides efficient and courteous phone support including answering patient questions/concerns, directing patients to the correct department, and coding telephone encounters to the correct department.

Position Qualifications

• Minimum Qualifications: High school diploma or general education degree (GED)
• PREFERRED Qualifications: At least one (1) year of previous service-oriented experience Bilingual in English and Spanish