CSR/Patient Coorespondence

Responsibilities

• Customer service functions, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.
• Assist Hospital Manager with daily monitoring of reports.

Qualifications

• Experience in a customer service role preferred.
• Excellent communication skills, both verbal and written.
• Ability to handle multiple tasks and prioritize effectively.
• Strong organizational skills and attention to detail.
• Basic computer skills, including proficiency with Microsoft Office.
• Knowledge of veterinary medicine and pet care is helpful but not required.

Benefits

• Competitive compensation
• Comprehensive benefits package, including medical, dental, vision, and paid vacation/sick days
• 401(k) plan
• Generous employee pet discounts