CSR- In office Sales Representative

About the role

Position is full time.

Responsibilities

• Provide professional, courteous service to internal and external customers.
• Answer any questions regarding customer’s policy.
• Accept payments and process transactions.
• Identify any potential needs the customer may have regarding their policy.
• Follow up with customers on quotes, renewals, and cancellations.
• Involvement with marketing initiatives for new business development on an as-needed basis.
• Maintain a neat and clean work area and office.
• Perform FNOL’s (vehicle inspections), including taking vehicle pictures (squatting, bending, flexing required).
• Conduct bank run deposits.
• Perform other duties as assigned.

Requirements

• Computer literate, from basic to intermediate skills.
• Bilingual (English/Spanish) is helpful.
• Excellent communication skills, assertiveness, and ability to provide a first-rate customer experience.
• Must pass state licensing requirements.
• Flexible schedule.
• Reliable transportation.
• High School Diploma.
• Previous customer service experience is helpful.