CSR- In office Sales Representative

About the role

As a CSR-In Office Sales Representative, you will be responsible for managing customer relationships, processing insurance claims, and providing support to clients. This position requires excellent communication skills and a strong understanding of insurance policies.

Responsibilities

• Manage customer interactions through phone and email
• Process insurance claims efficiently and accurately
• Provide timely and accurate information to customers regarding their insurance policies
• Handle escalated customer issues and complaints professionally
• Update customer records and maintain accurate files

Requirements

• High school diploma or equivalent
• At least 1 year of experience in a customer service role
• Strong computer skills, including proficiency with Microsoft Office applications
• Excellent verbal and written communication skills
• Ability to work independently and manage multiple tasks simultaneously

Qualifications

• Knowledge of insurance policies and procedures
• Proficiency in using insurance claim systems
• Experience with CRM software is a plus

Skills

• Customer service orientation
• Problem-solving abilities
• Time management skills
• Adaptability to changing priorities

Benefits

• Health insurance coverage
• Paid time off
• Professional development opportunities

Pay

Salary range: $45,000 - $55,000 annually

Schedule

Full-time position, Monday through Friday, 8:00 AM - 5:00 PM