CSR- In office Sales Representative

About the role

As a CSR-In Office Sales Representative, you will be responsible for managing customer relationships, processing claims, and providing exceptional service to clients. This position requires strong communication skills, a proactive approach, and the ability to work independently.

Responsibilities

• Manage customer interactions through phone and email
• Process insurance claims efficiently and accurately
• Provide timely and accurate information to customers
• Handle escalated customer issues professionally
• Develop and maintain positive relationships with clients

Requirements

• High school diploma or equivalent
• At least 1 year of experience in a customer service role
• Strong computer skills, including proficiency with Microsoft Office
• Excellent verbal and written communication skills
• Ability to work flexible hours, including evenings and weekends

Qualifications

• Experience in the insurance industry is a plus
• Knowledge of insurance policies and procedures
• Proficiency in using insurance claim systems

Skills

• Customer service orientation
• Problem-solving abilities
• Time management skills
• Adaptability to changing priorities

Benefits

• Competitive salary
• Health insurance coverage
• Paid time off
• Professional development opportunities

Pay

The salary range for this position is $40,000 - $50,000 annually.

Schedule

This role offers a flexible schedule, typically Monday through Friday, with some evening and weekend availability required.