CSR- In office Sales Representative

About the role

As a CSR-In Office Sales Representative, you will be responsible for managing customer relationships, processing insurance claims, and providing exceptional service to clients.

Responsibilities

• Manage customer interactions through phone and email
• Process insurance claims efficiently and accurately
• Provide timely and accurate information to customers regarding their policies
• Handle escalated customer issues and complaints professionally
• Ensure compliance with all insurance regulations and company policies

Requirements

• High school diploma or equivalent
• At least 1 year of experience in a customer service role
• Strong communication and interpersonal skills
• Proficiency in Microsoft Office Suite
• Ability to work independently and manage multiple tasks simultaneously

Qualifications

• Valid driver’s license and reliable transportation (if required)
• Knowledge of insurance products and services
• Basic computer skills including data entry and report generation

Skills

• Excellent verbal and written communication skills
• Problem-solving abilities
• Customer service orientation
• Attention to detail

Benefits

• Health insurance coverage
• 401(k) retirement plan
• Flexible work schedule
• Professional development opportunities

Pay

The salary range for this position is $35,000 - $45,000 annually, commensurate with experience.

Schedule

This role offers a flexible schedule that includes both day and evening shifts, with the possibility of remote work for certain positions.