CSR- In office Sales Representative
Fred Loya Insurance Agency · Amarillo, TX · 2 wk ago
SalesFull-time
About the role
As a CSR-In Office Sales Representative, you will be responsible for managing customer relationships, processing claims, and providing exceptional service to clients. This position requires strong communication skills and the ability to work independently.Responsibilities
- Manage customer interactions through phone calls and emails
- Process insurance claims efficiently and accurately
- Provide timely and accurate information to customers
- Handle escalated customer issues professionally
- Follow up on open cases to ensure customer satisfaction
Requirements
- High school diploma or equivalent
- At least 1 year of experience in a customer service role
- Strong computer skills, including proficiency in Microsoft Office
- Excellent verbal and written communication skills
- Ability to work flexible hours, including evenings and weekends
Qualifications
- Bachelor's degree in Business Administration or related field preferred
- Experience in the insurance industry is a plus
Skills
- Customer service orientation
- Problem-solving abilities
- Time management skills
- Adaptability to changing priorities
Benefits
- Comprehensive health insurance
- 401(k) retirement plan with company match
- Flexible work schedule
- Professional development opportunities