CSR- In office Sales Representative
Fred Loya Insurance Agency · Mesa, AZ · 2 wk ago
SalesFull-time
About the role
As a CSR-In Office Sales Representative, you will be responsible for managing customer relationships, processing insurance claims, and providing exceptional service to clients.Responsibilities
- Manage customer interactions through phone and email
- Process insurance claims efficiently and accurately
- Provide timely updates on claim status to customers
- Handle escalated customer issues and complaints professionally
- Ensure compliance with all insurance regulations and policies
Requirements
- High school diploma or equivalent
- At least 1 year of experience in a customer service role
- Strong communication and problem-solving skills
- Proficiency in Microsoft Office Suite
- Ability to work independently and manage time effectively
Qualifications
- Valid driver’s license and reliable transportation
- Pass a background check
Skills
- Excellent verbal and written communication skills
- Ability to handle stressful situations calmly and professionally
- Attention to detail and accuracy in data entry
- Knowledge of insurance industry terminology and regulations
Benefits
- Competitive salary
- Health, dental, and vision insurance
- Paid time off
- Professional development opportunities