CSR- In office Sales Representative

About the role

As a CSR-In Office Sales Representative, you will be responsible for managing customer relationships, processing insurance claims, and providing support to clients. This position requires excellent communication skills and a strong understanding of insurance policies.

Responsibilities

• Manage customer interactions through phone calls and emails
• Process insurance claims efficiently and accurately
• Provide detailed explanations of insurance policies and coverage options
• Handle escalated issues and complaints professionally
• Update client records and maintain accurate information

Requirements

• High school diploma or equivalent
• At least 1 year of experience in a customer service role
• Strong computer skills, including proficiency with Microsoft Office
• Excellent verbal and written communication skills
• Ability to work independently and manage multiple tasks simultaneously

Qualifications

• Knowledge of insurance policies and procedures
• Experience with claim processing systems
• Proficiency in using CRM software

Skills

• Customer service orientation
• Problem-solving abilities
• Attention to detail
• Time management skills

Benefits

• Competitive salary
• Health insurance benefits
• Paid time off
• Professional development opportunities

Pay

The salary range for this position is $45,000 - $55,000 annually.

Schedule

This role is full-time, Monday through Friday, with flexible hours within standard business hours.