CSR- Customer Support Representative

About the role

Stotz Equipment is a full-service John Deere dealership with 25 locations across 8 western states, serving the agriculture, construction, and turf industries. Family-owned since 1947, we’re built on the values of Quality, Integrity, Loyalty, Caring, and Community. Our people-first culture empowers teams to grow, collaborate, and make a real impact for our customers and each other. Come help us fulfill our purpose: to create a better life for our families, communities, and those connected to the land. What You'll Be Doing As a Customer Support Representative for large equipment, you’ll play a key role in supporting customers across your market area—including municipal and government accounts. This position is all about building strong relationships, selling parts and services, and delivering a standout customer experience. You’ll work closely with new and existing customers to understand their needs, offer solutions, and ensure follow-through. Collaboration is key, as you'll partner with various departments to process orders and keep everything running smoothly.

Responsibilities

• Represent and sell products and/or services to existing and new customers in the market area
• Seek to engage with customers, build rapport understand their needs, and offer solutions
• Provide robust customer service with a positive attitude to ensure the highest customer satisfaction
• Customer service may include assisting with on-site machine setup and training customers
• Work as a team player willing to help in any area of the store, between departments, as needed

Qualifications

Required:

• High integrity, loyal, team player
• Organized and highly motivated
• Multi-tasking effectively is a must as well as staying organized and able to operate under stress
• Comfortable using Word and Excel
• Excellent oral and written communication skills
• Outstanding customer service skills
• Strong organizational skills
• Long hours may be required to maximize sales and achieve/surpass annual sales goals
• Pulling a trailer and hauling equipment
• Must have and maintain a clean driving record

Preferred:

• 1-3 years of Customer Service, with experience selling parts and service department services
• CDL driver's license
• Sales experience

Education: