CSR

About the role

At Glass America, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward.

Responsibilities

• Professionally handle customer interactions and general inquiries, both in person and over the phone.
• Have a sense of urgency when scheduling customer appointments.
• Maintain regular communication with Auto Glass Technicians in the field.
• Utilize our software to make a note of all conversations, enter sales information and update customer records as needed.
• Follow our step by step process to provide quotes on our competitively priced installation and repair services.
• Take proactive actions to help your team meet shop production goals and budgetary objectives.
• Complete work orders, enter customer information, and keep records accurate and up to date.
• Maintain a clean, well-organized, customer-ready store environment.
• Support inventory checks, part deliveries, and job confirmations as needed.
• Work closely with your technicians, market leadership, and Inside Sales teams.

Requirements

• 1–3 years of retail, auto service, call center, or customer-facing experience.
• Ability to manage multiple priorities in a fast-moving environment.
• Experience using dashboards, performance tools, and CRM systems.

Qualifications

• Ability to multitask between walk-in customers, phone calls, and technician support.
• Use performance insights and data to coach, recognize wins, and improve results.
• Strong communication and listening skills.
• Able to stand and move around the store for extended periods.
• A professional appearance and willingness to wear provided PPE.

Skills

• Ability to multitask between walk-in customers, phone calls, and technician support.
• Use performance insights and data to coach, recognize wins, and improve results.
• Strong communication and listening skills.
• Able to stand and move around the store for extended periods.

Benefits

• Full Time (30 or more hours per week) employees enjoy 80 hours of paid time off annually.
• 80 hours paid parental leave.
• 6 paid holidays annually.
• Medical, Prescription Drug, Dental & Vision Insurance.
• 401(k) Retirement Plan with Company Match.
• Employer Paid Short-Term Disability & Life Insurance.
• Additional Voluntary Life Insurance.
• Free prescription or non prescription safety glasses each year.
• Voluntary Daily Pay option available.

Pay

Hourly Pay Range is $20-$26 per hour depending on experience and skills.

Schedule

Full Time (30 or more hours per week).