CSR

Job Responsibilities

• Answer phones promptly and professionally using a multi-line phone system
• Note in medical records the details discussed during client conversations including the date, time, key points of the discussion and any action required
• Check medical and computer records for accurate client addresses, phone numbers and e-mails, as well as patient name, breed, sex, age, and boarding location
• Fill prescriptions and provide routine administration instructions to clients
• Prepare health certificates and/or proof of vaccination as requested by the client
• Maintain a clean, neat reception area and front desk
• Know fees for routine services
• Communicate with clients in person and on the phone
• Help triage and prioritize emergency calls

Requirements

• Educational Requirements: High school diploma or equivalent, some college preferred
• Minimum age requirement of 18 years old
• Skills Needed: Ability to read and comprehend instructions, effective communication with clients in person and by phone, exceptional customer service skills, ability to work in a fast-paced environment
• Physical Obligations: Able to lift and carry up to 50 pounds, endure standing and walking on hard floor surfaces for extended periods of time, able to work in noisy work conditions with sounds from animals and equipment, take safety precautions for exposure to toxins, drugs, anesthesia and radiation

Qualifications

A professional and courteous demeanor to clients and co-workers alike while handling multiple tasks at once is expected.

Benefits

The receptionist must know and understand our services and recommendations and be able to clearly communicate these to our clients. Attention to detail is a must when providing information to our clients and our hospital team.

Pay

Details about pay are not specified in the job posting.

Schedule

This position would entail working approximately 20-25 hours per week; scheduled hours would be set to best fit clinic requirements. There would be opportunities to work extra hours during busy seasons, holidays, and team member vacations.