CSR

About the role

We are seeking an experienced Client Service Representative to join our team at VCA Animal Hospitals. Our mission is to prioritize your pet’s health and provide excellent service, exceeding each pet owner’s expectations.

Responsibilities

• Greeting visitors and answering telephones
• Guiding clients and their pets to exam rooms
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients
• Presenting and explaining fees, including processing payments
• Recommending, selecting, and obtaining products and services, including prescriptions
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care
• Managing medical records, charts, reports and correspondence
• Ensuring the facility is neat and clean at all times—both inside and outside

Requirements

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. This role requires:

• A personable yet highly professional demeanor
• Excellent communication skills
• Ability to handle multiple tasks simultaneously
• Attention to detail
• Knowledge of animal husbandry and basic pet care

Qualifications

To succeed in this role, you should have:

• At least 1 year of experience in a customer service or retail environment
• Strong organizational and time management skills
• Basic computer skills, including proficiency in Microsoft Office applications
• Experience with scheduling software
• Ability to work independently and as part of a team

Skills

• Excellent verbal and written communication skills
• Customer service orientation
• Problem-solving skills
• Attention to detail
• Basic knowledge of animal care and husbandry

Benefits

We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision, and paid vacation/sick days, 401(k), generous employee pet discounts, and more!

Pay

Competitive compensation is offered based on experience and qualifications.

Schedule

The schedule for this position is typically Monday through Friday, with some evening and weekend hours required.

Contact Information

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.