CSR

Duties

• Provide compassionate care to all patients
• Greet clients and pets by name
• Answer phones promptly and professionally using a multi-line phone system
• Take messages and promptly “task” to appropriate staff
• Note in medical records the details discussed during client conversations including all key points of the discussion and any action required
• Check records for accurate client addresses, phone numbers, and emails every time clients come in for appointment
• Weigh pets each visit and record weights in medical records
• Schedule appointments according to hospital scheduling guidelines
• Answer clients’ questions about veterinary services and products and provide knowledgeable advice about wellness, prevention, and disease
• Always refer to the veterinarian as doctor; never use the doctor’s first name or nicknames in the presence of clients
• Prepare consent forms, estimates/treatment plans and be able to discuss the hospital’s financial policies with clients
• Advise clients on flea/tick/heartworm preventatives, pre-anesthetic testing, shampoos, home dental products and other retail items as recommended by the doctor
• Maintain a clean, neat reception area and front desk
• Collect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper ID for checks
• Know fees for routine services
• Clean up after pets’ accidents in the reception area, exam rooms, and exterior sidewalks
• Collect specimens that clients bring in for lab analysis; label and take to the lab area
• Recognize emergency situations, enlisting the aid of doctors and technicians
• Understand infectious diseases and how to control and prevent their spread
• Perform other duties as they are assigned

Qualifications

• High school or equivalent (Required)
• Minimum 1 year of experience as a Veterinary Customer Service Representative