CSR

About the role

The position of the CSR is responsible for greeting and seating customers; and assisting wait staff as needed. He/she is also responsible for entering tickets into the order entry system, collecting correct payment from customers; and making accurate monetary transactions.

Responsibilities

• Cheerfully greet customers with a smile when answering the phone and when customers enter the restaurant.
• Seat customers at clean tables.
• Assist wait staff with cleaning tables and bussing.
• Be alert to any needs of customers while they are in the restaurant.
• Enter tickets in on order entry system, tell the customer their total due; make correct monetary exchanges; and smile while asking them to please come back.

Requirements

The following physical requirements are necessary for the position:

• Constant need (66%-100% of time) to stand without the benefit of support while behind the register or while greeting customers.
• Constant need (66%-100% of time) to walk around the restaurant facility.
• Frequent need (33%-66% of time) to bend/stoop/squat while wiping table and chairs; grabbing for menus and silverware; and reaching for register tape.
• Occasional need (1%-33% of time) to push/pull tables together when seating large parties.
• Occasional need (1%-33% of time) to reach above shoulders when lifting chairs or high chairs.
• Constant need (66%-100% of time) to grasp/grip menus, silverware rolls, coin rolls, money and cleaning rags.
• Constant need (66%-100% of time) for finger dexterity for such things as typing, writing, gripping, cleaning, and turning off and on lights.
• Frequent need (33%-66% of time) to operate a cash register.
• Occasional need (1%-33% of time) to lift/carry objects weighing between 25 and 10 pounds and frequent need (33%-66% of time) to handle objects weighing 10 pounds or less.

The following sensory requirements are necessary for the position:

• Constant need (66%-100% of time) to be able to see detail in such as tables and tickets.
• Constant need (66%-100% of time) to be able to see beyond arms length in order to see personnel and customers.
• Constant need (66%-100% of time) to be able to hear customers and other personnel in order to communicate effectively.
• Constant need (66%-100% of time) to be able to speak with customers and other personnel in order to communicate effectively.