CSA I - Scheduling

About the role

The CSA has the primary responsibility of handing initial customer contact over the telephone (and at times via the web). These customer contacts may be with the patient, a caregiver, a referral source, or a commercial account. They are there to receive, qualify, and process — according to procedure — all customer orders in a timely, efficient, accurate, and courteous manner.

Responsibilities

• Schedule patients to come into clinic or for tele-visits with the Respiratory Therapists to be set up on their Sleep Apnea equipment (Cpap and Bipap set ups).
• Handle Portable Oxygen Concentrator evaluations — asking patients qualifying questions and setting them up with a Respiratory Therapist to evaluate the patient to determine the need for portable oxygen.
• Actively promote a Lean work culture by performing team member duties to encourage consistent use of LEAN principles and processes, including continually seeking work process improvements.
• Recognize the necessity of taking ownership of one’s own motivation, morale, performance and professional development.
• Strive for behavior consistent with being committed to MedCare’s missions, vision and values.

Requirements

• Previous data entry experience and customer service-related experience.
• Basic math and keyboard proficiency.
• Proficient 10-key numeric skills.
• Functional skills on PC and related software.
• Independent thinking and decision-making ability; problem solving skills; sound judgement; excellent oral and written communication skills.
• Strong time management and organizational skills; ability to work independently and in a team setting.
• Knowledge of Payor/Insurance benefits.

Preferred qualifications

• One year's HME/DME experience and knowledge.