Crypto Wallet Operations Specialist

About the role

About Futu US Inc.

Futu US Inc. stands at the forefront of financial services, housing two SEC registered broker-dealers alongside a cryptocurrency brokerage — all operating under the reputable wing of Futu Holdings Limited (Nasdaq: FUTU).

Their core mission revolves around innovating the investing landscape through a digitized brokerage and wealth management platform that's designed to elevate the investment experience.

Here's a closer look at their key entities:

• Futu Clearing Inc.: An SEC registered FINRA member dedicated to delivering top-tier clearing and execution services globally

• Moomoo Financial Inc.: As an SEC registered FINRA member, they provide retail investors access to both U.S. and Asian securities markets, ensuring your investment journey is backed by expertise

• Moomoo Technology Inc.: Offering a data-rich trading platform, they provide unparalleled insights and tools to enhance your trading strategies. Note that this entity is not a licensed broker-dealer.

Note that for deeper insights into their entities and affiliates, explore ore futuclearing.com or moomoo.ccom/us to discover the future of investing with confidence and innovation.

Requirements

What You'll Do

• Build & Scale Processes: Design, implement, and continuously improve custody and wallet operations (hot/warm/cold), including transaction authorization policies, withdrawal controls, and address/wallet lifecycle management

• Establish runbooks for deposits/withdrawals, internal transfers, rebalancing, emergency procedures (stuck tx, fee spikes, chain halts), and weekend/holiday settlements

• Document and refine standard operating procedures (SOPs) to ensure consistency, auditability, and clarity as the team expands

• Settlements, Reconciliations & Treasury: Run end-of-day (EOD) trade/cash/coin reconciliations; coordinate wallet liquidity and treasury positioning to ensure the right asset is in the right place at the right time for settlement cut-offs; manage buffer sizing and thresholds

• Partner with internal teams to support month-end close, evidence gathering, and audit-ready documentation

• Cross-Functional Collaboration: Serve as the technical subject-matter partner for wallet operations across Product, Legal/Compliance, Security, Engineering, and Finance

• Communicate operational insights and optimization opportunities in a clear, actionable manner (short memos, dashboards, incident summaries)

• Participate in cross-departmental projects that align with our mission to democratize digital investing, including chain integrations and custody feature rollouts

• Risk Management & Compliance: Ensure wallet procedures meet regulatory standards and mitigate risks (price bands/fat-finger, velocity caps, maker-checker approvals, whitelist-only flows for high-risk routes)

• Maintain robust controls and quality assurance processes (access reviews, change management, policy evidence, chain-specific guardrails)

• Support audits and regulator requests with up-to-date documentation, diagrams, and control matrices; contribute to blameless post-mortems and durable fixes

What You Bring

• Educational Background & Experience: Bachelor's degree or equivalent practical experience 3+ years preferred (2+ considered) in operations, custody/wallet operations, data analytics, or engineering—ideally in crypto or financial infrastructure

• Hands-on familiarity with cryptocurrency markets, on-chain transactions (confirmations/reorgs, fee dynamics), and wallet concepts

• Technical & Analytical Expertise: Strong SQL for joins, grouping, and validation; comfort working with REST/WebSocket APIs and schedulers

• Ability to turn operational metrics into dashboards and clear narratives that inform decisions

• Core Competencies: Entrepreneurial: Self-starter who builds from the ground up and iterates from v1 to vN; Communication: Translates complex technical processes for non-technical stakeholders; Initiative: Anticipates challenges, automates repetitive work, and drives continuous improvement; Critical/Strategic Thinking: Connects custody controls to broader business goals and customer trust; Analytical Thinking: Uses data to prioritize, measure, and learn; Technical Proficiency: Comfortable in a technical environment focused on automation and tool development; Security Mindset: Integrity-first judgment with least-privilege and auditable changes

Bonus Points

• Experience scaling wallet operations in a fast-paced environment

• Knowledge of cryptographic and custody concepts (e.g., MPC thresholds/quorum, evidence capture, approvals)

• Proficiency with observability/visualization tools (Looker, Grafana) and basic Git workflows

Benefits

• Innovative Culture: A forward-thinking, digital-first approach to redefining investing

• Growth Opportunities: Your ideas directly shape the future of finance at Moomoo

• Competitive Benefits: Comprehensive benefits, competitive compensation, and equity opportunities

• Collaborative Environment: Work across Product, Engineering, Security, Compliance, and Finance with open communication and continuous learning

• Comprehensive Paid Medical Benefits: We prioritize your health with a robust medical benefits plan that covers you and your dependents

• 401k Employer Contribution: We match your contributions to help you grow your retirement savings

• Generous Paid Time Off & Paid Holidays: Take the time you need to recharge and pursue your passions with our generous paid time off policy

• Opportunities for Professional Growth & Development: Invest in your future through hands-on learning, skill-building, and cross-functional work

• Performance Based Bonuses: Your hard work deserves recognition! Enjoy performance-based bonuses that reward your contributions to our team's success

Pay

Base pay for a successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is $90,000 - $130,000. This role is also eligible to participate in our discretionary bonus plan.

Schedule

This role must be based on the office locations specified in the job description, in line with our in-office work philosophy. Remote work is not available for this position.