Enterprise Security Operations Specialist

About the role

The Security Specialist is a front-line operator responsible for real-time monitoring, incident detection, and coordinated response across T-Mobile's enterprise security environment. Operating under the direction of the Manager, Enterprise Security Operations, Specialists execute established procedures with accuracy and urgency in a 24/7 security operations center protecting T-Mobile's people, facilities, and assets.

Shift

Wednesday-Sunday from 5:00AM-1:15PM PDT

Responsibilities

• Monitor access control, video management, alarm, and mass notification systems in real time; detect, classify, and triage incoming alerts across all electronic security systems
• Implement established notification procedures for workplace violence, emergency events, access control incidents, and field security requests per ESOC SOPs and escalation matrices
• Document all incidents, events, and service interactions accurately in ServiceNow, including timeline entries, involved parties, actions taken, and disposition
• Process access control requests and field requests for CCTV and other security equipment; verify authorization prior to credential issuance or modification
• Provide enterprise-wide security support via phone and the ESOC inbox; triage requests and escalate items exceeding defined scope or urgency thresholds
• Support Asset Protection efforts at retail locations; coordinate notifications and documentation per established retail incident procedures
• Apply correct escalation criteria to distinguish shift-level incidents from those requiring leadership notification
• Use AI-assisted documentation tools and workflow automation resources to support accurate, timely incident records

Qualifications

• High school diploma or equivalent; associate's or bachelor's degree preferred
• 1+ year in a security operations center, emergency communications center, call center, or comparable 24/7 environment
• Clear written and verbal communication skills; ability to produce accurate notifications and shift documentation under time pressure
• Proficiency with Microsoft 365 (Outlook, Teams, Word)
• Ability to work rotating Day, Swing, and Night shifts including weekends and holidays
• Sustained attention across multiple concurrent data streams
• Consistent SOP adherence across every shift and incident type
• Clear, direct written and verbal output under time pressure
• Rapid, accurate execution within defined authority with timely escalation
• Follow-through on documentation and shift obligations regardless of workload
• Active receptiveness to feedback with demonstrated ability to incorporate direction

Preferred qualifications

• Experience with enterprise access control, video management, or alarm management systems
• Experience with ServiceNow or comparable case management platforms
• Background in corporate security operations, emergency management, U.S. military service, or law enforcement
• Working familiarity with AI-assisted documentation or workflow automation tools

Pay

Bellevue, WA hourly pay range: $23.37/hour-$31.62/hour. Base Pay Range: $17.98 - $32.43. Corporate Bonus Target: 5%.

Benefits

• Medical, dental and vision insurance
• Flexible spending account
• 401(k)
• Employee stock grants and employee stock purchase plan
• Paid time off and up to 12 paid holidays (approximately 4 weeks for new full-time employees and 2.5 weeks for new part-time employees annually)
• Paid parental and family leave
• Family building benefits, back-up care, enhanced family support, and childcare subsidy
• Tuition assistance and college coaching
• Short- and long-term disability
• Voluntary AD&D coverage, accident coverage, life insurance, disability insurance, and long-term care insurance
• Mobile service and home internet discounts
• Pet insurance
• Commuter and transit programs