Cruise Vacation Planner - ONSITE - Fort Lauderdale, FL - US

Responsibilities

• Contact leads via outbound calls to new and returning guests in a timely manner according to established daily work-flow guidelines as outlined by leadership
• Follow up by returning calls and emails, keeping pre-scheduled appointments, and maintaining contact documentation in CRM system
• Proactively use all available resources to generate deposited new direct bookings from both past and prospective customers to meet and exceed department booking and revenue targets and accurately creating these bookings in POLAR
• Understand guest profiles and interpret their vacation needs and requests to secure bookings, deliver exceptional customer service and build on-going relationships
• Display excellent customer service and exceed customer expectations at every opportunity; including (but not limited to) selling the right cruise vacation to meet customer needs
• Guide and influence contacted leads to make a booking using selling skills and strategies. Use up-selling techniques and referral opportunities to generate additional revenue by selling PVP, Princess+, hotel, EzAir, etc.
• Optimize the usage of sales, lead, referral and group generation tools, promotional material and sales techniques when interacting with guests
• Maintain a clear understanding of all CVP job functions, including applications such as Polar and Siebel, adherence to Princess Cruises Line (PCL) policies, rules, operational updates and regulations, and thorough knowledge of promotions and campaigns
• Suggest strategies for management, along with providing detailed insights and feedback on promotional campaigns
• Attend Team meetings to review statistical insights, sales results, industry news, product updates, policies, and upcoming campaigns, and prepare for upcoming events
• Attend monthly side-by-side monitoring evaluations with their sales coach, ensuring alignment with company standards and reviewing individual performance goals
• Manage time and priorities to efficiently contact and service leads
• Work closely with sales coaches on specific initiatives, campaigns, or special projects that may arise
• Manage time and priorities to efficiently contact and service leads
• Work closely with sales coaches on specific initiatives, campaigns, or special projects that may arise
• Manage time and priorities to efficiently contact and service leads
• Work closely with sales coaches on specific initiatives, campaigns, or special projects that may arise
• Manage time and priorities to efficiently contact and service leads
• Work closely with sales coaches on specific initiatives, campaigns, or special projects that may arise
• Manage time and priorities to efficiently contact and service leads
• Work closely with sales coaches on specific initiatives, campaigns, or special projects that may arise
• Manage time and priorities to efficiently contact and service leads
• Work closely with sales coaches on specific initiatives, campaigns, or special projects that may arise
• Manage time and priorities to efficiently contact and service leads
• Work closely with sales coaches on specific initiatives, campaigns, or special projects that may arise
• Manage time and priorities to efficiently contact and service leads
• Work closely with sales coaches on specific initiatives, campaigns, or special projects that may arise
• Manage time and priorities to efficiently contact and service leads
• Work closely with sales coaches on specific initiatives, campaigns, or special projects that may arise
• Manage time and priorities to efficiently contact and service leads
• Work closely with sales coaches on specific initiatives, campaigns, or special projects that may arise
• Manage time and priorities to efficiently contact and service leads
• Work closely with sales coaches on specific initiatives, campaigns, or special projects that may arise
• Manage time and priorities to efficiently contact and service leads
• Work closely with sales coaches on specific initiatives, campaigns, or special projects that may arise
• Manage time and priorities to efficiently contact and service leads
• Work closely with sales coaches on specific initiatives, campaigns, or special projects that may arise
• Manage time and priorities to efficiently contact and service leads
• Work closely with sales coaches on specific initiatives, campaigns, or special projects that may arise
• Manage time and priorities to efficiently contact and service leads
• Work closely with sales coaches on specific initiatives, campaigns, or special projects that may arise
• Manage time and priorities to efficiently contact and service leads
• Work closely with sales coaches on specific initiatives, campaigns, or special projects that may arise
• Manage time and priorities to efficiently contact and service leads
• Work closely with sales coaches on specific initiatives, campaigns, or special projects that may arise
• Manage time and priorities to efficiently contact and service leads
• Work closely with sales coaches on specific initiatives, campaigns, or special projects that may arise
• Manage time and priorities to efficiently contact and service leads
• Work closely with sales coaches on specific initiatives, campaigns, or special projects that may arise
• Manage time and priorities to efficiently contact and service leads
• Work closely with sales coaches on specific initiatives, campaigns, or special projects that may arise
• Manage time and priorities to efficiently contact and service leads
• Work closely with sales coaches on specific initiatives, campaigns, or special projects that may arise
• Manage time and priorities to efficiently contact and service leads
• Work closely with sales coaches on specific initiatives, campaigns, or special projects that may arise
• Manage time and priorities to efficiently contact and service leads
• Work closely with sales coaches on specific initiatives, campaigns, or special projects that may arise
• Manage time and priorities to efficiently contact and service leads
• Work closely with sales coaches on specific initiatives, campaigns, or special projects that may arise
• Manage time and priorities to efficiently contact and service leads
• Work closely with sales coaches on specific initiatives, campaigns, or special projects that may arise
• Manage time and priorities to efficiently contact and service leads
• Work closely with sales coaches on specific initiatives, campaigns, or special projects that may arise
• Manage time and priorities to efficiently contact and service leads
• Work closely with sales coaches on specific initiatives, campaigns, or special projects that may arise
• Manage time and priorities to efficiently contact and service leads
• Work closely with sales coaches on specific initiatives, campaigns, or special projects that may arise
• Manage time and priorities to efficiently contact and service leads
• Work closely with sales coaches on specific initiatives, campaigns, or special projects that may arise
• Manage time and priorities to efficiently contact and service leads
• Work closely with sales coaches on specific initiatives, campaigns, or special projects that may arise
• Manage time and priorities to efficiently contact and service leads
• Work closely with sales coaches on specific initiatives, campaigns, or special projects that may arise
• Manage time and priorities to efficiently contact and service leads
• Work closely with sales coaches on specific initiatives, campaigns, or special projects that may arise
• Manage time and priorities to efficiently contact and service leads
• Work closely with sales coaches on specific initiatives, campaigns, or special projects that may arise
• Manage time and priorities to efficiently contact and service leads
• Work closely with sales coaches on specific initiatives, campaigns, or special projects that may arise
• Manage time and priorities to efficiently contact and service leads
• Work closely with sales coaches on specific initiatives, campaigns, or special projects that may arise
• Manage time and priorities to efficiently contact and service leads
• Work closely with sales coaches on specific initiatives, campaigns, or special projects that may arise
• Manage time and priorities to efficiently contact and service leads
• Work closely with sales coaches on specific initiatives, campaigns, or special projects that may arise
• Manage time and priorities to efficiently contact and service leads
• Work closely with sales coaches on specific initiatives, campaigns, or special projects that may arise
• Manage time and priorities to efficiently contact and service leads
• Work closely with sales coaches on specific initiatives, campaigns, or special projects that may arise
• Manage time and priorities to efficiently contact and service leads
• Work closely with sales coaches on specific initiatives, campaigns, or special projects that may arise
• Manage time and priorities to efficiently contact and service leads
• Work closely with sales coaches on specific initiatives, campaigns, or special projects that may arise
• Manage time and priorities to efficiently contact and service leads
• Work closely with sales coaches on specific initiatives, campaigns, or special projects that may arise
• Manage time and priorities to efficiently contact and service leads
• Work closely with sales coaches on specific initiatives, campaigns, or special projects that may arise
• Manage time and priorities to efficiently contact and service leads
• Work closely with sales coaches on specific initiatives, campaigns, or special projects that may arise
• Manage time and priorities to efficiently contact and service leads
• Work closely with sales coaches on specific initiatives, campaigns, or special projects that may arise
• Manage time and priorities to efficiently contact and service leads
• Work closely with sales coaches on specific initiatives, campaigns, or special projects that may arise
• Manage time and priorities to efficiently contact and service leads
• Work closely with sales coaches on specific initiatives, campaigns, or special projects that may arise
• Manage time and priorities to efficiently contact and service leads
• Work closely with sales coaches on specific initiatives, campaigns, or special projects that may arise
• Manage time and priorities to efficiently contact and service leads
• Work closely with sales coaches on specific initiatives, campaigns, or special projects that may arise
• Manage time and priorities to efficiently contact and service leads
• Work closely with sales coaches on specific initiatives, campaigns, or special projects that may arise
• Manage time and priorities to efficiently contact and service leads
• Work closely with sales coaches on specific initiatives, campaigns, or special projects that may arise
• Manage time and priorities to efficiently contact and service leads
• Work closely with sales coaches on specific initiatives, campaigns, or special projects that may arise
• Manage time and priorities to efficiently contact and service leads
• Work closely with sales coaches on specific initiatives, campaigns, or special projects that may arise
• Manage time and priorities to efficiently contact and service leads
• Work closely with sales coaches on specific initiatives, campaigns, or special projects that may arise
• Manage time and priorities to efficiently contact and service leads
• Work closely with sales coaches on specific initiatives, campaigns, or special projects that may arise
• Manage time and priorities to efficiently contact and service leads
• Work closely with sales coaches on specific initiatives, campaigns, or special projects that may arise
• Manage time and priorities to efficiently contact and service leads
• Work closely with sales coaches on specific initiatives, campaigns, or special projects that may arise
• Manage time and priorities to efficiently contact and service leads
• Work closely with sales coaches on specific initiatives, campaigns, or special projects that may arise
• Manage time and priorities to efficiently contact and service leads
• Work closely with sales coaches on specific initiatives, campaigns, or special projects that may arise
• Manage time and priorities to efficiently contact and service leads
• Work closely with sales coaches on specific initiatives, campaigns, or special projects that may arise
• Manage time and priorities to