Jobs · Customer Service

Cruise Specialist

Fabventure Travel · United States · 1 wk ago
RemoteRemoteCustomer Service$42k–$62k/yrFull-time

About the Role

Fabventure Travel is seeking a Cruise Specialist for hands-on work centered on traveler-fit planning and the day-to-day demands of Europe, Mediterranean, and Caribbean cruises, all-inclusive vacations, honeymoons, family trips, and groups. The operating lens is cruise-specialized execution within Europe travel support, ensuring incomplete information is surfaced before it becomes downstream rework.

Responsibilities

  • Review the Cruise Specialist workflow by helping the team research destinations and products against stated needs.
  • Maintain the Cruise Specialist workflow by helping the team compare meaningful tradeoffs without presenting pending details as final.
  • Track the Cruise Specialist workflow by helping the team coordinate supplier or booking follow-up.
  • Own the Cruise Specialist workflow by helping the team document the reasoning behind important trip choices.
  • Coordinate the Cruise Specialist workflow by helping the team clarify traveler priorities before recommending options.

Working Standard

Quality is visible when traveler-fit planning is accurate enough for others to act on, and unresolved items are documented rather than guessed. For Fabventure Travel, this result is measured through cruise-specialized execution within Europe travel support.

Skills

  • Use Needs Assessment and Travel Operations confidently when carrying out cruise-specialized execution within Europe travel support.
  • Apply Cruise Specialized Execution without losing track of exceptions, owners, or deadlines.
  • Document Destination Research decisions clearly enough that another teammate can follow the reasoning.
  • Use sound judgment around Booking Management, especially when escalation is required instead of assumption.

Position Summary

Full-time, associate level, 100% remote within the United States. Base salary: $42,000-$62,000 per year.

For this Cruise Specialist at Fabventure Travel, remote execution is complete only when cruise-specialized execution within Europe travel support leaves traveler-fit planning accurate, secure, traceable, and ready for the next authorized teammate.

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